Outlook Web Access suddenly not filtering spam
Not sure if this is in the right place.
Our Exchange server and email are hosted by our Internet provider. Suddenly the spam filters are not working on the main school account. We access our emails using Outlook Web Access. Previously, mail would go into junk mail and if anything slipped through, we would right click the mail and add the sender to the blocked senders list. Suddenly nothing is going into the Junk Email folder at all. If we try to add spam mail to the blocked sender list, we just get a message to say the address is already in the blocked list. It means that the office is now having to trawl through all the spam before finding real emails; whereas previously the bulk of spam was dealt with straight to the junk email folder. The Internet provider is using Exchange 2007.
I have been told that this is a known issue that happens randomly with Outlook 2010, although we use the web version of this, and that there is no fix despite the issue being raised about two years ago by some folk. This does seem to be the case when I have looked on the Internet. One thread online suggests it still happens in Outlook 2013.
However, Edugeekers have an uncanny knack of fixing things....! Does flattery work on here??? :)