The UR4 didn't solve the issue, and I tried using the above software but I am unable to find where the option is for SendAs.
Can you help me with this please?
You can't, see my earlier post.
Did you check the directory objects on each DC?
Connect to EACH DC and make sure that the user account has retained the Send-As permission.
so you have given the helpdesk account to send-as you right?
If,yes, can you create a new outlook profile and test. When creating this account make sure its configured as online.
Still no luck. I can reply to any emails but the only way to send as the helpdesk email is to remove the "From" email address and add it back in again.
did you recreate a windows or outlook profile or both?
once you remove from the from field, xan you then send an email every time?
I need to remove the From address everytime I wish to send and enter it in again
that is very strange, i cant reproduce the error.
OAre you using olk 2010 riht, if yes, then the nick name cache is stored in the mbx, i would suggest to delete that from your account and test again.
i assume no one else has that issue?
Is the mailbox which you are trying to SendAs hidden in the global address list?
As I've seen this issue myself.
The only way I can send stuff out of my "mailing" account is to unhide it from the GAL, send the email, then rehide it.
I thought it was something to do with the GAL l. The Helpdesk is in its own Address list.
I will check to see if the Helpdesk is hidden from the GAL.
Thanks for that advice.
so out of x users only 2 have the issue.
Iean delete the nickname cache not the mbx.
How to reset the nickname and the automatic completion caches in Outlook
If you have done this are you saying it only works once?