Outlook Web App 2010: Blank e-mail message
A user who uses the Outlook Web App is finding that all of the e-mail they get from within their school has a blank message field; all external mail shows up as normal. I’ve temporarily set OWA to forward the messages to another Webmail service and the internal emails come through complete.
The user does not have access to Outlook 2010, only the web app. Also this could be down to a problem on the individual workstation as I believe that they can access their e-mails correctly on other machines (I haven’t seen this for myself yet, they are on a different site to me).
When I’ve experienced similar issues in Outlook 2003 I’ve backed up the users account (.pst) and deleted and reinstated the account, how could I do this if they don’t have Outlook on their machine, I’m assuming I’d need to log on to the exchange server as administrator but don’t at this time know what to do next.
Any ideas as to what I need to do?
PS. I notice on some Microsoft support pages that Eset anti virus can cause this, however this pc uses Sophos, it may well be causing a similar problem..