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Enterprise Software Thread, [Exchange 2007 - Resolved] - User NOT member of group, receiving email in Technical; Hey Edugeekers, Really odd problem. We have a typical member of staff on the network who is NOT part of ...
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    DEvans's Avatar
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    [Exchange 2007 - Resolved] - User NOT member of group, receiving email

    Hey Edugeekers,

    Really odd problem.

    We have a typical member of staff on the network who is NOT part of the Students@ email group. They don't need to be as they are not a student. They are of course part of the Staff@ DG.

    Staff@ works fine, they receive their email successfully. Everything on the account is working to what is deemed to be normal.

    However, even though they are not part of the Students@ DG, they seem to be getting email sent to them anyway.


    The annoying thing is that it affects just one account. If there is a setting somewhere within the server, simply recreating the account will most likely have no affect as from what I can tell the account is normal and somewhere there is some line saying, "ah another email to all students, i'll give this to this address as well because I like to be annoying"

    I know in Exchange 2003, you could hide people and stuff, but in Exchange 2007 they are not a hidden account and i don't think Exch does the hidden thing anymore.

    This is also not a migrated system, it was built as Exc 2007 with a new database.


    Any ideas? The intention is to get a list of things to check and even if i've checked them before, there's no harm is quadrupling my checks.

    Thanks!
    Last edited by DEvans; 12th July 2012 at 11:44 AM.

  2. #2

    glennda's Avatar
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    If you Open up the GAL and find the group in an email and expand do they appear in there?

    Do your outlook clients use offline caching mode?

    has the user ever been part of that group?

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    DEvans's Avatar
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    He appears in the GAL.

    He doesn't appear in the Students@ DG Members List.

    If you choose the Students@ from the GAL if you were to send an email and expand it, he doesn't appear in there, he is effectively hidden.

    As far as I am aware he was in charge of monitoring student to student emails, therefore he was on the list. But (this was before my time), because he was part of the list, if the kids expanded the group, they could remove his email from it. So I think some form of workaround solution has been done to hide him off that list, yet continue to have emails sent to him.

    I have checked all email forwarding and there is nothing setup.

    I'm trying to retrace steps led by the previous technician, if you wanted to hide someone from the distribution list but make sure they receive the emails, how would you do it and how would you reverse it.

  4. #4

    glennda's Avatar
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    have you checked the Transport rules?

    Could be one in there including him in the mail.

  5. Thanks to glennda from:

    DEvans (12th July 2012)

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    DEvans's Avatar
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    Oh you complete Legend!

    I've been looking at the hub transport in the "Server Configuration" part not the "Organizational Configuration", so I dismissed it early on. Turns out i'm a idiot haha.

    The rule had such a vague name also, I most likely would of completely overlooked it. Officially slapping ourselves in the office.

    Thanks So much!

    [PROBLEM RESOLVED]
    Last edited by DEvans; 12th July 2012 at 11:52 AM.

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    bart21's Avatar
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    the issue will be that all email to that address is forwarded to him as a transport rule so he can monitor it, meaning he will not be in the gal.

    nick

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