I know exactly what you're talking about... You need to preserve the header information.
Not even sure how to describe it really. We have a generic email account for the school which is handled by 3 admin staff (shared mailbox in exchange) I was wondering if it is possible for them to forward the emails but preserve the reply address. (Some staff reply to the emails that then end up in the generic account again and admin are having to forward them to the correct originator) + it would be super handy.
chazzy2501 (28th June 2012)
Can't you use Send-As permission?
Pragmatically I think this is over the Tech-Fix-For-Social-Issue line: Forwarding is forwarding and those staff need to know how to handle replying to those the same as everyone else does.
Perhaps there's a product/solution out there, but tech-wise I can't think of anything simple offhand... you could for instance give someone a special send-as address they use specifically for this kind of forwarding and it might be possible to make a transport agent that acts on forwarded mail from that specific address, gropes around in the message to get the original sender and either puts that in the From or Reply-To. Might.. and a transport agent means writing real potentially destructive (of all your mail flow) code for min. Exchange 2007 though.
Last edited by PiqueABoo; 29th June 2012 at 04:09 PM.
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