Strange Exchange Flags Problem

[eddyc]

We are running on Exchange 2010 Sp1 and we have a strange issue.

If you are using an XP client, you can flag an email \ set yourself a reminder without an issue and it will appear in the flags pane on the right in Outlook 2010.

If you are using a Windows 7 client, and you flag an email \ set a reminder it does not appear in the flags pane on the right in outlook 2010.

I have also noticed that flagged messages to do not come up in the flag items\tasks view on OWA.

It is a really strange issue - I've found the article about running outlook.exe /cleanreminders but it didnt make any difference.

If anyone knows what to do or has any pointers that would be great.

Thanks in advance!

[sukh]

all users have this issue or some?
If you create a new mailbox, same issue?
Create a new Outlook profile, same issue?

[glennda]

is one running Office 2010 SP1 - it caused me a few issues

[eddyc]

all users have this issue or some?
If you create a new mailbox, same issue?
Create a new Outlook profile, same issue?

Hi Sukh,
All users have this issue
If we create a new mailbox it is the same issue.
If we create a new outlook profile it is the same issue.

[eddyc]

is one running Office 2010 SP1 - it caused me a few issues

Hi Glennda,
We have one with SP1 and one without, same result on both regardless of account used.
Thanks

[sukh]

1. I think I understand what you mean, but can you clarify and post a screenshot or PM me?

[eddyc]

This is an example in OWA - there is a flagged message in the inbox but it doesnt show as flagged in the tasks\flagged pane - I'll grab a Windows 7 \ Office 2010 screenshot now for you.

owa example.png

[eddyc]

Hmmm and I've never noticed that before, but the flag shows up on my iPhone, just not OWA or Outlook 2010 on a Windows 7 client (on an XP client it is fine)....

[eddyc]

Here is a screenshot in Outlook 2010 non SP1 on Windows 7, althought it is the same with Office 2010 SP1 installed.

outlook2010-Windows7.png

[eddyc]

Here is a screenshot in Outlook 2010 non SP1 on Windows XP where it is working fine (and works fine on XP in Outlook 2010 with SP1)

Attachment 12006

This is driving me mad!

[sukh]

Are you show there isnt a view configured. For e.g the Outlook example, I see the red flag, I can see this on mine.

If you go to view, clieck view settings, the columns, is it selected?

[eddyc]

Hi Sukh,

It is the same (in Outlook atleast) across both XP and 7 clients whether they are SP1'd or not. Configured as per the screenshot below.

screent.png

[sukh]

Sorry, that;s not the settng im referring to, should on the menu bar, View>ViewSettings>Colums

Also, can you run Outlook in safe mode and test, i.e Outlook.exe /safe

[eddyc]

Sorry, that;s not the settng im referring to, should on the menu bar, View>ViewSettings>Colums

Also, can you run Outlook in safe mode and test, i.e Outlook.exe /safe

Hi Sukh, it is the same in safe mode and is enabled on that menu bar too. I'm really stuck on this one!

Ed

[sukh]

Hi

Just want to rule out your client build. Can you build a Windows 7 PC with Outlook 2010 using a fresh install, and test?

Then add SP1 for Office and test?

Do you use imaged PC's?