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Enterprise Software Thread, iPad 2 and Exchange 2010 in Technical; Hi all, I am desperately trying to connect an iPad 2 to Exchange but it keeps saying that it cannot ...
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    iPad 2 and Exchange 2010

    Hi all,

    I am desperately trying to connect an iPad 2 to Exchange but it keeps saying that it cannot verify.

    I have typed in the email address, server, domain, username, password but it keeps saying it. I have tried different variations of the server (external IP address, name etc) as well as leaving the domain name blank or trying it with .lan at the end.

    I wondered if there was something that I am supposed to check somewhere on the server so that connections are allowed from iPads? It seems to work fine on other mobile devides, just not iPads.

    Any help would be great.

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    GrumbleDook's Avatar
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    Have you had a look at the documentation on the following page?
    iOS: Setting up a corporate email server

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    Hi. Thanks, I looked through that but it has not helped me. I am slightly confused by the certificate though. I wondered if the server is rejecting the connection due to a lack of a certificate but I am not sure how to get it on the iPad.

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    Is the certificate a self-signed one or via a CA?

    If it is self-signed then you can email it to yourself and choose to install it (email it to a google account or similar). Use the iPhone Config Utility to create a certificate profile which will set up the right certificate for you.

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    What protocol are you trying to use to get your mail? POP3, IMAP, ActiveSync?

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    Where do I get the certificate in order to email it to myself?


    Trying to use ActiveSync.

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    ssl - How to install my server&#39s self-signed certificate on an iPad - Stack Overflow

    If it is not your mail server to manage then you might want to ask your Server Admin for a copy.

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    I am allowed to do it as it is 'my' server! :-)
    Still confused as to where I actually locate the certificate file in the first place. None of the sites seem to be telling me that.

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    How did you install the certificate on the mail server in the first place?

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    It wasn't me who did it unfortunately! I am guessing there isn't a standard location then. Sorry I am quite new at Exchange 2010.

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    1. Has ActiveSync ever worked?
    2. Does it work for other devices?
    3. Run the ExcRCA ActiveSynch test and wee what it comes backup? - https://www.testexchangeconnectivity.com/
    4. For simplicity, I'd advise you to get a 3rd part Cert which is trusted and your Iphone should trust that, willmake life easier.

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    Have you gone to the OWA page on a desktop machine, installed the certificate on that?

    There are guides on the internet about how to export an installed certificate as a private key, including putting it into the format you want / need to use elsewhere.
    Import or export certificates and private keys as an example.

    Is that the sort of thing you need?

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    Does Outlook, Outlook Anywhere and OWA work both internally and externally?
    If they do, is this the first time that this particular user has accessed their Exchange 2010 mailbox on an iPad? (If so, I have a stab in the dark - but it's long-winded, so will wait for you to say yes or no to what i've asked to save my fingers!)

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    Never done an iPad2 to 2010 but have done loads of iPhone 4's and they always worked 1st time either with a genuine SSL or Self Signed.

    If i have a problem normally just deleting the Exchange account from the phone and trying again works for me.

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    mb2k01: Yes Outlook, Outlook Anywhere and OWA works fine. And Exchagne can sync with other mobile devices, jsut not the iPad.
    Yes this is the first time I am trying to set up this user's mailbox on an iPad. As far as I am aware no-one else uses iPads at home with their mail. I do know that a teacher tried to set up email on his iPhone and couldn't get it working though, despite me giving him all the relevant settings.
    I would appreciate your stab in the dark!

    I have now installed the certificate but that makes no difference (I didn't think it would). I have tried many times to delete the account and recreate it, reset network settings, turn off and on etc etc.

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