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Enterprise Software Thread, RIM Blackberry Server in Technical; Hi, Anybody had any luck implementing this on an exchange server, I installed it all yesterday nut it won't log ...
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    cpjitservices's Avatar
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    RIM Blackberry Server

    Hi,

    Anybody had any luck implementing this on an exchange server, I installed it all yesterday nut it won't log into the web console or the web-desktop - I've had a look round Google and all seem to suggest different things which don't work ??


    Thanks

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    EduTech's Avatar
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    Quote Originally Posted by cpjitservices View Post
    Hi,

    Anybody had any luck implementing this on an exchange server, I installed it all yesterday nut it won't log into the web console or the web-desktop - I've had a look round Google and all seem to suggest different things which don't work ??


    Thanks
    Hi,

    Joys of BES Install It either goes all smooth or damn you have a pain in the backside on your job list!

    - Can you actually see the pages or do you get page cannot be displayed?
    - Did all the services start okay without any problems?

    Ever friggin time I have found an issue with BES I have ended up re-installing the damn thing. What OS is the box? Server 2003/2008? and what version of Exchange are you running mate.

    James.

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    1. Which version of BES?
    2. What can't you get into the BAS console?

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    cpjitservices's Avatar
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    It's running on my main Exchange box - Exchange 2010 SP1 and I believe it's the latest version of BES which is version 5, I can get to the login screens on /webconsole/login and webdesktop/login but if I type User Name & passwords and the Domain name it just says user not found check user names, passwords and domain. It's all setup correctly all the services have started and I have the BESAdmin user created but even that won't login, I've been all through the manual that is on Blackberry's site and followed it to the letter but still no joy.

    Really not a nice program to work with!!!

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    Got a screenshot?

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    bb.jpg

    this is the error I get no matter which user account I try.
    Last edited by cpjitservices; 2nd August 2011 at 10:11 AM.

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    Can you censor and then link (or PM me) your BAS-AS and BAS-NCC log files please? Also..never ever ever ever (ad nauseum) install BES on an Exchange server...But since you've done it, let's get this fixed. I'm familiar with this error, and the BAS-AS logs will tell more.

    Do you have a local authentication account (non-AD) available to log into BAS with??

  8. Thanks to chrisbrown from:

    cpjitservices (4th August 2011)

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    Drop the box down under password and change it from Active Directory to one of the others, cannot remember it off the top of my head and login with the admin details. That is what we used to have to do when we had our BES.

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    cpjitservices (4th August 2011)

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    cpjitservices's Avatar
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    I have had a look through the settings this morning - there is a BES Configuration program so I've been into that and there is a tab which is Active Directory options, however my admin username and domain is there and I have entered my password and all seems well at that point except my password disappears - and nothing changes - still can't login to the web console/dekstop. I don't have any local user accounts on the server to login with it's all AD logins - I had previously wondered whether it was a bad idea installing the BES on the Exchange server but it looked like I had no option.

    Any help greatly appreciated.

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    cpjitservices's Avatar
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    I've tried this the two options are AD and BES Service and neither my admin account nor the BESAdmin user account work on both.

    Quote Originally Posted by MatthewL View Post
    Drop the box down under password and change it from Active Directory to one of the others, cannot remember it off the top of my head and login with the admin details. That is what we used to have to do when we had our BES.

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    Is there anything log in the event viewer?

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    No nothing, I've looked in my logs in the BES folder on the hard drive but there isnt really anything useful in there not about logins failing or anything anyway, there are supposed to be some logs called BES-AD etc etc but I cannot locate these at all even doing a system search the logs all start with the date and then a load of jargon.

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    I've just been on the Blackberrys website - watched all the videos step-by-step and followed them on my server and I still get the error that I cant login.

    I've just tried to phone them actually and they put the phone down.

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    EduTech's Avatar
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    Quote Originally Posted by cpjitservices View Post
    I've just been on the Blackberrys website - watched all the videos step-by-step and followed them on my server and I still get the error that I cant login.

    I've just tried to phone them actually and they put the phone down.
    Do you have a Server 2003 Box anywhere on your network? I know some people have a few issues with Server 2008 R2 / Exchange 2010.

    If you cannot login with the BES Admin you specified on the following screen:



    Then there is a serious problem, RIM Support will make you Uninstall Software, Remove Traces in Reg and then Re-Install.

    James.

  17. Thanks to EduTech from:

    cpjitservices (4th August 2011)

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    1. Have you got he BES svc account logon details?
    2. Can you remember what you used?

  19. Thanks to sukh from:

    cpjitservices (5th August 2011)

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