1. Give them a call and quote the KB.
I've got an issue with our ISA server where it doesn't allow users to logon if they've got the "User must change password at next logon" box ticked. Didn't take long to find the fix: The change password feature does not work as expected after you install ISA Server 2006 Service Pack 1
which says that the patch can be found on:
Description of the ISA Server 2006 hotfix package October 29, 2008
But in MS's infinite wisdom, it's not a "public patch" which means you have to contact them for it! I don't know how I'd even start going about contacting them to get them to release the hotfix to me - could anyone point me to where I would be able to get a copy (or send a copy to me) - or failing that give me an idea of how I'm meant to contact MS?
We do have a school's agreement and software assurance, but aside from the manage Technet link on it (which doesn't work...) I can't see anything useful through it.
Thanks in advance
Last edited by chriscubed; 1st June 2011 at 04:51 PM. Reason: URL correction
Ok, I've seen that page, but once I've chosen Microsoft Internet Security and Acceleration Server 2006 Standard Edition, it asks me which Support Option I'd like to use:
Professional (5-pack) and other contracts (Access ID required)
Software Assurance License: for servers only (Software Assurance Access ID required)
Don’t use a professional support license/contract (charges may apply)
If you meant for me to use the bottom option, I'm a little worried about the £199 charge they want for it, but would they charge for something so simple?
doesn't matter, select anything, as long as you get through to them and you can speak with someone they will put you in the right direction.
I see - the problem was I was choosing the top option, which includes the text Callback (schedule by using Web) rather than Callback (schedule by using phone).
Turns out the phone number was generic anyway, so had to go through the menu options, but I spoke to a guy, quoted the reference number and he emailed it to me straight away.
Still a right pain just to get hold of a file though!
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