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Enterprise Software Thread, Exchange 2010 Internal mail going to junk in Technical; Our SharePoint server sends emails out as intranet@ but these seem to be going in to the junk mail folders ...
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    Exchange 2010 Internal mail going to junk

    Our SharePoint server sends emails out as intranet@ but these seem to be going in to the junk mail folders of our users. Am I right in thinking that if I add a transport rule saying that intranet@ is an external email address and set the spam confidence level to 1 (I think 1 is good and 10 is bad?) then it should stop sending them to junk?

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    Hi

    You can use a transport rule ONLY for this specific email address. And yes 1 is least spam. As a test can you create a user account in your AD and a mailbox for this user. Make sure you assign the email address for the sharepoint to this user and then test. All email within your is is set to -1 which means it's trusted and wil bypass the agents.

    Sukh
    Last edited by sukh; 11th April 2011 at 04:12 PM.

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    HMCTech's Avatar
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    Do I have to make a user account for it, it is just a sent from address specified in SharePoint. Can I just specify sender as an external email in the specify sender rule

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    I was suggesting a possible workaround, as emails on the GAL should be trusted. You can test by creating a contact and see if that works.

    You can then also use this contact and use this contact when you create your rule. For the condition you can choose "from people" then search for this contact. Then you can continue with the actions and set the SCL to -1.

    Sukh

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    HMCTech's Avatar
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    Thanks, but my preference would be to not create a user account for this sent from address as its just sharepoint. Do you know if it would work if I added the addess in teh external email address option it would still work? If not I will try your account cretion.

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    You can try creating a contact instead for the sharepoint account and setting the rule to -1. At the moment we are only looking at this issue from an Exchange view, if the message is actually being deliverd to Outlook, which it seems like it is. Then Outlook has it's own mechanism for SCL thresholds and uses it's own engine to determine mail message SCL.

    If this is the case the you made need to add a safe senders list via a GPO for everyone for Outlook.

    Sukh

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    HMCTech (11th April 2011)

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    HMCTech's Avatar
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    Ok thanks for your help

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    Hi

    Let me know the outcome.

    Sukh

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