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Enterprise Software Thread, Strange Email in Technical; An email was sent out to All Staff on 11th March, and there is one member of staff that is ...
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    Strange Email

    An email was sent out to All Staff on 11th March, and there is one member of staff that is having problem opening the message. Whenever she tries to open it, she gets signed out of her email. This is also the case when she tries to delete the email.

    Is there any way that the email can be deleted from the Exchange Server from just her mailbox?

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    pooley's Avatar
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    What version exchange ? I have used exchange powershell on Exch 2007 to remove a specific email from ALL mailbox's so I assume you can remove the email from 1 mailbox using a similar method.

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    We are running Exchange 2003 - Small Business Server.

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    Hi

    For Exchange 2000/2003 use Exmerge, for Exchange 2007/2010 use PS commands Get-Mailbox and Export-Mailbox.

    Sukh

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    Will Exmerge allow me to delete this one email from the one affected mailbox? This was an important email sent to all staff, and I don't want it removing from everyone's mailbox.

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    Jawloms's Avatar
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    Can you get to it using Outlook web access? Might be simpler. Failing that, have you tried setting her up a profile on a different computer?

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    They all use OWA, none of the computers have Outlook configured for their mailboxes.

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    Hi

    Yes you can use Exmerge to delete one email from one mailbox.

    Sukh

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    Thanks Sukh...I am not in this school again until Thursday, but I will give it a go then. Is it a straightforward process?

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    Thanks for that. I will let you know how I get on.

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    Jawloms's Avatar
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    Quote Originally Posted by ictech View Post
    They all use OWA, none of the computers have Outlook configured for their mailboxes.
    So does she get signed out or does IE crash? Have you tried a different browser?

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    pooley's Avatar
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    Or just configure Full outlook to delete the offending email?

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    have you tried using outlook to delete this one message?

    nick

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    She gets signed out of her OWA, and this also happens in a different browser and a different machine.

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