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Enterprise Software Thread, Exchange 2003 Issues in Technical; Hi All Can anyone recommend a MS Exchange 2003 expert. I have a couple of issues that need to be ...
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    Geek_of_HeathMount's Avatar
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    Exchange 2003 Issues

    Hi All
    Can anyone recommend a MS Exchange 2003 expert. I have a couple of issues that need to be addressed and I need an expert to do it.

    Thanks in advance

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    tarquel's Avatar
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    Can you not detail them here?

    Or are u specifically after a consultant to fix them?

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    Tarquel
    I hope this explains things a little more:-

    We already have a plan in place to move to Exchange 2010 in the summer. However, between now then we have an issue where the Information Store or the MTA stack stops responding. This is a known issue to Microsoft and they have recommended moving from 2003 !!! The problem is our Head is not prepared to wait in the mornings for me to get in and manually restart the services. So what I need to know is to how to monitor the application event log for errors and restart the offending MS Exchange service automatically.

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    Hi

    Firstly, this know issue you have, was this offcially logged with MSFT?
    I have many customers who are using Exchange 2003 and we are migrating them to Exchange 2007/2010 and have not come across this issue.
    We can create a several types of dumps for Exchange and try to identify root cause or if you want you can create a script to check the service and start them if they are stopped.

    Regards
    Sukh

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    tarquel's Avatar
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    However, between now then we have an issue where the Information Store or the MTA stack stops responding.
    If those services stop, do u have them set to auto recover i.e. start the service again in the configuration of each service. Being ur on Exch 2003, I'll assume Server 2003 too, and you just need to:

    Run > Services.msc > Double Click the service(s) in question > Click the Recovery tab and set the Frist, Second, and Third Failure to Restart the Service

    and see how that goes although I'm assuming you've already tried this, or that the service itself doesnt actually stop, and just locks up, meaning that this likely wont work and I could see this being a right pain in the proverbials

    Nath

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    clareq's Avatar
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    Can you not set a scheduled task to run a bat file stopping and starting the services at 6am?

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    Geek_of_HeathMount's Avatar
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    Hi Guys
    To answer you both in turn:-
    1. Those recovery options are already set and yes the service just locks. However, It does generate an event ID, so I was looking for a piece of VB script that will look for the ID and restart my two services.

    2. As the problem can occur at random, having the batch file will not catch it unless it locks just before the timed restart.

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    If the service stop at 6:01 then what?

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    What OS version are you using?

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    Geek_of_HeathMount's Avatar
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    Hi Sukh
    We're running MS 2003 Enterprise

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    tarquel's Avatar
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    EDIT: Ignore my post - you've all beat me to my posting hehe

    @ECHO OFF
    CLS
    echo - Stopping Services
    net stop MSExchangeIS
    net stop MSExchangeMTA

    echo - Starting Services
    net start MSExchangeMTA
    net start MSExchangeIS
    Save as:
    thestopstartspecial.bat

    and use Scheduled Tasks (with an account that has permissions to stop those services etc etc)

    NOTE: The order of stopping them should be checked out first, use ping waits inbetween if needed, etc. I recall Exch 2003 being a bit of a winger regarding that many moons ago. I take no responsibility if it destroys all your data and doesnt take you out on a date to make up for it etc....


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    Hi

    I meant OS as in the core OS? And the SP level too please

    Thanks
    Sukh

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    With a service that did that sort of lock up, we used procdump [ ProcDump ] with the Microsoft Support Services Engineer, to get the dump files.

    Cant remember the exact command line to use but it wasnt too hard to figure it out.... might be of use, especially if u want to make a dump of the crash to see whats occurin'

    Nath

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    tarquel's Avatar
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    That leads me on to another point Sukh....

    Is Exchange all updated with SP's and Update Rollups / Hotfixes etc? Can cure alot of wrongs if it isnt... but research any Exch SP's to avoid "surprises"

    Nath

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    Hi

    @Nathan - yes you can use that tool. There are some other tools specifically to take dumps of store.exe and exchange. Also, depends if it's a crash or in a hung state.

    I use these tools frequently, however even when I work closely with MSFT some of the dumps have to go to MSFT for analysis as you need the internal code to debug.

    Cheers
    S

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