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Enterprise Software Thread, Exchange 2007 Global Safe Senders List in Technical; I am trying to find out if there is a way to add an email address to a safe list ...
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    rjm
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    Exchange 2007 Global Safe Senders List

    I am trying to find out if there is a way to add an email address to a safe list in Exchange Server 2007 to ensure it doesn't end up in a users Junk folder in Outlook 2010.

    Its a strange issue as the email (its an automated message generated by our helpdesk system) is being sent from an internal account, hosted on our exchange server. To add to this, only some of the automated emails end up in the junk folder, some land in the inbox.

    I would like to add this for all users that use our exchange system, as it would be a near impossible task to manually add a safelist entry for the particular email address to everyones Outlook client.

    Any help on this would be greatly appreciated.

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    Hi

    Does the helpdesk system use the same domain portion of your authorative domain? E.g if your email is mrx@test.com does your helpdesk use helpdesk@test.com?

    How many Hub Transport servers do you have?

    What Service Pack is installed?

    Does your helpdesk software relay through your Hub Transport server?

    Does your helpdesk software actually use a exchange mailbox or does it use a spoofed address which you have entered in helpdesk system?

    Does the email address used to send email by the helpdesk system actually exisit?

    Regards
    S

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    rjm
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    Hi Sukh,

    Yes, the helpdesk system uses the same domain, so my address is person@company1.com and the helpdesk used helpdesk@company1.com

    Our exchange is all hosted on a single server, so all of the roles are together. The server itself is Windows 2008 Standard Service Pack 2 and exchange is 2007 Service pack 1.

    The helpdesk system does have an exchange mailbox, and uses our exchange server to send the emails.

    Any help would be great! Thanks for your response!

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    Hi

    Does your helpdesk software relay through your Hub Transport server?

    "The helpdesk system does have an exchange mailbox, and uses our exchange server to send the emails." How has this been configured? As a relay?

    Any reason why you are not using the lastest SP3 for Exchange 2007?

    Have you Set-ContentFilterConfig -bypassedsenders helpdesk@company.com on your transport server?

    Regards
    Sukh

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    Quote Originally Posted by rjm View Post
    to ensure it doesn't end up in a users Junk folder in Outlook 2010.
    The outlook junk email folder is not actually controlled by exchange, it's client based.

    You'll need to use the office deployment tool or group policy to configure the clients Configure junk e-mail settings in Outlook 2010

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    Hi

    Junk email can be configured with an ED/HT with Exchange and you can set SCL onmessages which can control wheather emails will go the junk folder or not.

    Alternative is what you have suggested too.

    Regards
    S

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    rjm
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    Quote Originally Posted by sukh View Post
    Hi

    Junk email can be configured with an ED/HT with Exchange and you can set SCL onmessages which can control wheather emails will go the junk folder or not.

    Alternative is what you have suggested too.

    Regards
    S
    Can you explain what the ED/HT is and the SCL onmessages? Id prefer to set this rule globally. Many thanks

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    Edge server and Hub Transport server roles. These are two different roles Exchange 2007 can be configured to. However you cannot host the Edge role with any other Exchange 2007 role. Edge role is normally deployed in your DMZ to perform message hygiene for inbound and outbound mail.

    You have one server with all roles deployed, therefore you have to set-up a new server if you wish to use the edge role. There is quite some work involved with this.

    However, you have got the Hub role deployed, therefore you can configure content-filtering agents to address you issue.

    SCL = is Spam Confidence level. The SCL is a value that Exchange assigns to each incoming SMTP email and is based on Microsoft's SmartScreen technology. This score determines how likely Exchange thinks an email message is spam. A rating of 0 means the message is not likely spam and a rating of 9 means the message is most likely spam.

    I would suggest that you try "Have you Set-ContentFilterConfig -bypassedsenders helpdesk@company.com on your transport server?"

    Regards
    Sukh

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    rjm
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    We don't have an Edge server at this college, everything is done using the same box. I suspect that the SCL rating is why some messages are getting transferred to Junk and some are not, even though they have the same email address, the content varies depending on the call contents. As ive only really used the console and not the shell im not very familiar with the shell commands, but seem to remember there is a test command to check the result before you action the command to implement the change. Is the above command in " marks a test command?

    All help with this is appreciated. Cheers

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    Hi,

    All you need to do is add -WhatIf at the end of the command. So it will be Set-ContentFilterConfig -bypassedsenders helpdesk@company.com -WhatIf

    SCL for normal email mesasges with the Exch Org is -1, which bypasses filtering. In your case it will probably be the content.

    Let me know how you get along.

    Regards
    Sukh

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    Hi

    Confirm how have you configured your helpdesk system to send email?

    ""The helpdesk system does have an exchange mailbox, and uses our exchange server to send the emails." How has this been configured? As a relay?
    "

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    rjm
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    Quote Originally Posted by sukh View Post
    Hi

    Confirm how have you configured your helpdesk system to send email?

    ""The helpdesk system does have an exchange mailbox, and uses our exchange server to send the emails." How has this been configured? As a relay?
    "
    In the helpdesk configuration, it asks for the name of your exchange server(s) and the mailbox to use, and then you can verify the connection, which I have done. That bit is working as the emails send.

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    Hi

    Have you tested the shell command I suggested earlier?

    Regards
    Sukh

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    rjm
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    Ive added that line using the shell command and its made no difference. Ive opened one of the emails in Outlook that has landed in the Junk Email folder, and it says "This message was marked as spam using the Outlook Junk E-Mail filter" at the top of the message. - Any help?

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    Can you post the config of Get-ContentFilterConfig (hide the personal sections if you want to).



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