Enterprise Software Thread, Hyperlinks created in OWA won't open in Technical; I think this is a common problem, but I haven't been able to find a solution to it.
If we ...
9th February 2011, 09:43 AM #1
- Rep Power
Hyperlinks created in OWA won't open
I think this is a common problem, but I haven't been able to find a solution to it.
If we include a web address in an email created in OWA (exchange 2003) such as:
BBC - Homepage
When the recipient (using a different mail client) clicks on the link, it opens in their browser as:
Does anyone know why this happens and how to resolve it?
23rd February 2011, 09:52 PM #2
1. Which version of Exchange 2003 are you using?
2. What SP is it on?
3. Have you installed post rollups/patches?
4. When you are create a message with Outlook and the link (like www.bc.co.uk) and open via OWA do you still get the issue?
5. If you have OWA published externally, have you tried from a PC which is NOT connected to your network? i.e from home?
6. If the problem only occurs when you click external web link in email, please check the NTFS security settings on file \Exchsrvr\Exchweb\Bin\redir.asp. Normally Authenticated Users group should have NTFS permissions below:
Read & Execute
Let me know
Last edited by sukh; 23rd February 2011 at 09:57 PM.
28th February 2011, 09:15 AM #3
- Rep Power
We are using Exchange 2003 with the latest service packs and patches applied. I'm not sure if it will resolve this particular issue, but we are intending to upgrade to a more recent version of exchange later this year.
28th February 2011, 09:37 AM #4
Did you do 4,5,6 above?
28th February 2011, 10:15 AM #5
It's normal for emails read in OWA to exhibit this, but not those sent to other recipients. My guess would be that the original URL was copied from an existing email in OWA and then pasted into a new email, rather than being created directly?
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