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Enterprise Software Thread, Photocopier not working! in Technical; Not sure if this is the right place or not but any help would be hugely appreciated! We have 2 ...
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    KoolTech's Avatar
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    Photocopier not working!

    Not sure if this is the right place or not but any help would be hugely appreciated!

    We have 2 Sharp photocopiers in school. one ip is 10.176.111.5 and the other is 10.176.111.5

    One of the photocopiers has decided to stop working. If I ping it I get something like this

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 10.176.111.5: bytes=32 time=2433ms TTL=255
    Reply from 10.176.111.5: bytes=32 time=2433ms TTL=255
    Request timed out.
    Reply from 10.176.111.5: bytes=32 time=2431ms TTL=255
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 10.176.111.5: bytes=32 time=2423ms TTL=255
    Reply from 10.176.111.5: bytes=32 time=2433ms TTL=255
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 10.176.111.5: bytes=32 time=2433ms TTL=255
    Request timed out.
    Reply from 10.176.111.5: bytes=32 time=2428ms TTL=255
    Reply from 10.176.111.5: bytes=32 time=2432ms TTL=255
    Request timed out.
    Request timed out.
    Reply from 10.176.111.5: bytes=32 time=2424ms TTL=255

    Now I have restarted the switch, changed network cables, changed ports and changed ip addresses of the printer but nothing! The other one is working fine, any suggestions!??

  2. #2

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    The problem is they both have the same IP address 😄

  3. 4 Thanks to psydii:

    eddyc (9th July 2014), FN-GM (7th July 2014), KoolTech (7th July 2014), Tesla (7th July 2014)

  4. #3
    KoolTech's Avatar
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    Doh!!! no sorry one should have been .5 and one .6!! Mistype, sorry.

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    Confirm their IPs in the management screen of the device.
    Set up continuous pings to both.
    Shut them both down and leave them off for 2 minutes.
    Relace patch leads and fly leads with known good cables.
    Turn them back on waiting 5 minutes between them.

    If the problem persists, move them to a different wall socket and switch port.

    Confirm that you can reliably ping other devices on the suspect switch and wall ports.

  6. Thanks to psydii from:

    KoolTech (7th July 2014)

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    Cheers @psydii tried that mate, I have had continuous ping's running all day to watch it!

    IP info is correct, changed leads and points but still no change! If I set the IP to the one that I know is good and working it still doesn't work. I am now thinking its the network card on the machine itself

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    Sounds like it. Is it under a contract?

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    KoolTech's Avatar
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    it is, however support costs extra to get them in and SLT kick up a bit of a fuss about it so was hoping it was fixable but I've been on all day with it and I'm starting to think I'm going to have to put a call in!

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    Stick a known good device (laptop maybe) on the cable instead of the photocopier. If ping is still flakey it is an infrastructure problem, if all fine now it is a machine issue and claim under warranty so no cost

  11. Thanks to TechMonkey from:

    KoolTech (7th July 2014)

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    Tried my laptop on the cable and it worked fine. I really think it is the network card now. Hope I can claim under warranty, need to dig the paperwork/contract out!

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    You could use a crossover between your laptop and the copier and try pinging.
    It's seems like it's the card anyway but just another method of diagnosing. Thought I'd mention it.

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    Photocopier "engineer" has been and after acting all arrogant saying it was my network and me disproving him and getting an apology, hes off to get a new network card nice win for today!

  15. Thanks to KoolTech from:

    andyturpie (8th July 2014)

  16. #12

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    Hurrah and huzzah

  17. Thanks to TechMonkey from:

    KoolTech (8th July 2014)

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