+ Post New Thread
Results 1 to 5 of 5
Enterprise Software Thread, Outlook 2007 - Not searching new emails ? in Technical; Hi all, I have a problem with a customer whereby if they do a search for an email in Outlook, ...
  1. #1
    cpjitservices's Avatar
    Join Date
    Jul 2010
    Location
    Hessle
    Posts
    2,421
    Thank Post
    508
    Thanked 282 Times in 258 Posts
    Rep Power
    81

    Outlook 2007 - Not searching new emails ?

    Hi all,

    I have a problem with a customer whereby if they do a search for an email in Outlook, it seems to only display old emails - no new ones appear in the search at all.

    I've removed the .ost so that Outlook brings in all the emails again, same result. I've also tried re-indexing all the emails and get the same results.

    Said customer has 3 Archives and the .ost files under the data files section of Outlook Accounts. Whether this makes a difference or not I've no idea ?

    Any Ideas ?

  2. #2
    Grey-gear's Avatar
    Join Date
    Nov 2009
    Location
    Derby
    Posts
    440
    Thank Post
    24
    Thanked 48 Times in 45 Posts
    Rep Power
    22
    Could the inbox be filtering out any e-mail past a date? sorry I can't be more help

  3. Thanks to Grey-gear from:

    cpjitservices (18th June 2014)

  4. #3
    cpjitservices's Avatar
    Join Date
    Jul 2010
    Location
    Hessle
    Posts
    2,421
    Thank Post
    508
    Thanked 282 Times in 258 Posts
    Rep Power
    81
    Nah I cant see any settings in outlook itself... I've got 1 more thing to dry... turn off Cached Exchange mode.

  5. #4
    Grey-gear's Avatar
    Join Date
    Nov 2009
    Location
    Derby
    Posts
    440
    Thank Post
    24
    Thanked 48 Times in 45 Posts
    Rep Power
    22
    That could work, if it search is only looking at the cached e-mail it would not see new ones that had yet to be cached. Does the user have webmail? if so do they have the same issuse there?
    Last edited by Grey-gear; 18th June 2014 at 11:27 AM.

  6. #5

    Join Date
    Jun 2009
    Location
    Edinburgh
    Posts
    99
    Thank Post
    4
    Thanked 21 Times in 14 Posts
    Rep Power
    14
    had a similar issue a while ago and turned out to be the View settings , it had hidden an entire weeks worth of emails took me ages to spot it. Check this is not whats happened in this case.

SHARE:
+ Post New Thread

Similar Threads

  1. outlook 2007 not saving username and password
    By gaz003 in forum Office Software
    Replies: 0
    Last Post: 6th February 2012, 10:32 AM
  2. Outlook 2007 not connecting to exchange server
    By aaltaf in forum Windows 7
    Replies: 1
    Last Post: 23rd June 2011, 11:56 PM
  3. outlook 2007 mailbox search
    By choran in forum Windows
    Replies: 1
    Last Post: 14th January 2008, 07:41 PM
  4. Exchange 2007 not sending emails
    By MarkB in forum Windows
    Replies: 16
    Last Post: 31st July 2007, 10:25 AM
  5. Outlook 2007 sending emails to @local
    By Mintsoft in forum Windows
    Replies: 0
    Last Post: 7th July 2006, 11:52 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •