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Enterprise Software Thread, Print count in Technical; We have just started using Papercut as a trial. All seems to be going well but I have just come ...
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    fiza's Avatar
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    Print count

    We have just started using Papercut as a trial. All seems to be going well but I have just come across user who has (according to papercut) printed 1505 pages in one job.

    when looking at the printer properties (we have keep printed documents enabled) it states 5 pages were in the document but not how many copies were printed. If papercut is right then it would mean 301 copies!!! I find this hard to believe.

    It is a HP 2055 network printer hosted on a 2003 print server. Is there any way of finding out how many copies were actually sent to the printer?

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    fiza's Avatar
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    According to the user she printed 30 copies of a 2 page document. Something went wrong somewhere!!

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    Honestly, Papercut usually marks down the number of prints that the driver showed, and it always seems to be correct to me.

    She might have printer 30 copies of a 2 page document, the problem might be that this looked like 2 pages but was a spreadsheet that was across 5 pages because the print area wasn't set right and she cancelled it when she realised then printed it properly.

    If a user cancelled a job on the printer it doesn't show as cancelled in Papercut, if the job is cancelled out the queue it is fine.

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    fiza (15th January 2014)

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    Quote Originally Posted by Achandler View Post
    Honestly, Papercut usually marks down the number of prints that the driver showed, and it always seems to be correct to me.

    She might have printer 30 copies of a 2 page document, the problem might be that this looked like 2 pages but was a spreadsheet that was across 5 pages because the print area wasn't set right and she cancelled it when she realised then printed it properly.

    If a user cancelled a job on the printer it doesn't show as cancelled in Papercut, if the job is cancelled out the queue it is fine.
    That sounds about right as the print queue showed 5 pages.

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    Have you got 'Validate page counts after printing (hardware check)' set on the printer?

    We had issues with incorrect values being printed due to cancellations and errors until we started using hardware validation.

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    fiza (17th January 2014)

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    Quote Originally Posted by EJWill View Post
    Have you got 'Validate page counts after printing (hardware check)' set on the printer?

    We had issues with incorrect values being printed due to cancellations and errors until we started using hardware validation.
    I will enable this and see how we go. Thanks

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