+ Post New Thread
Results 1 to 1 of 1
Enterprise Software Thread, iOS7 printing & PaperCut in Technical; This is just a quick, proactive, post to let people know that when upgrading to iOS7 on their devices it ...
  1. #1

    Join Date
    Mar 2011
    Posts
    3
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0

    Lightbulb iOS7 printing & PaperCut

    This is just a quick, proactive, post to let people know that when upgrading to iOS7 on their devices it changes the behaviour of the print environment. This change is likely to affect more than just our software as well. We've updated our "PaperCut Known Issues KB" with details of how to resolve this in PaperCut: PaperCut KB | Known Issues with Recent Releases

    The short answer is, mark the newly created "mobile" user as "unauthenticated" and you should be good to go again.

    At a technical level what has happened is the IPP print from the iOS7 device no longer comes through as a "guest" user, it's now "mobile". This gets treated as a normal new user (see the numbered bullet points on the KB article) and can make it seem like printing is no longer working. Marking the "mobile" user as "unauthenticated" tells PaperCut to treat it the same as the "guest" user from older iOS environments.

    Obviously Apple devices are popular and we're fielding a few calls/emails/chats about this so the support team thought we'd spread the word. If you have further questions by all means get in touch with the PaperCut Technical Support Team. We do keep an eye on Edugeek but you're likely to get a quicker response from your Reseller/ASC or us directly :-)

    p.s. This is not a normal post, but we know that quite a few educational organisations are going to benefit from this. Mods, feel free to move this post if it's in the wrong forum.

  2. Thanks to papercut-its from:

    Jawloms (20th September 2013)

SHARE:
+ Post New Thread

Similar Threads

  1. Papercut - Pages Printed per day report
    By Gerry in forum Windows Server 2008
    Replies: 11
    Last Post: 18th May 2012, 05:33 AM
  2. Papercut Print Logging Software
    By Mr_M_Cox in forum Network and Classroom Management
    Replies: 4
    Last Post: 7th April 2011, 11:33 AM
  3. Replies: 66
    Last Post: 3rd March 2011, 10:30 PM
  4. PaperCut - Print Logger
    By EduTech in forum Links
    Replies: 9
    Last Post: 22nd May 2009, 05:22 PM
  5. Papercut print monitoring.
    By maniac in forum How do you do....it?
    Replies: 1
    Last Post: 9th March 2007, 01:52 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •