Enterprise Software Thread, Sophos woes yet again :-( in Technical; Have updated the console to 5.2 (went through and updated via each version upgrade and all went well I presumed ...
15th September 2013, 07:38 PM #1
Sophos woes yet again :-(
Have updated the console to 5.2 (went through and updated via each version upgrade and all went well I presumed as no errors) in the summer and now I see it has never updated since then! Used the error tool and the first error it logs (I presume all following ones are due to the first error) is:
15/09/2013 17:28:21 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream 29b76d41562ed04639b96191ba05ca1fx000.xml
The logins to our update location are correct, I can get to the location path etc but just cant get it to update. It says downloading binaries, then reports software deliver fails then another message about threat detection failing. Have searched on here and cant see the wood for the trees honestly and I am ending up clutching at straws (can you tell the level of desperation?). Anyway and anyone point me in the 'simpletons' direction of getting it working again...or can I do a repair or even a reinstall?
Just changed my subscription to 10.0 Recomended (I had the latest 10.2 selected to see if that made any difference at first) and I get the following as the first error of a series of messages in the error tool:
15/09/2013 17:42:41 Error Synchronize operation failed when synchronizing product release 'Sophos Patch Server'. Details: Cannot create stream 7f8acc562fd796ba43e8dc4441ba0394x000.xml
IDG Tech News
15th September 2013, 07:42 PM #2
Couple of common notions from searching online about this:
- Content filtering blocking the downloads
- It just being corrupt and angry -
This is the solution provided by Sophos Support:
Open Sophos Control Center.
Click Configure Updating.
Remove the checks from Windows 2000 and above and click Ok.
Click back in to Configure Updating.
Check Windows 2000 and above and click Ok.
Click Update Now in Control Center which should force 10.2 to be downloaded and allow the Control Center to update.
SEC not updating since 27/11/2012 - SophosTalk community
15th September 2013, 07:50 PM #3
Will give that a go again later but I did try that as one solution I thought might help before all to no avail. I like the 'It just being corrupt and angry', that just probably sums it all up. Knew the update went far to straight forward. At another school I spent ages uninstalling, getting rid of Sophos bits it leaves, databases it leaves connected etc and did a new install...that is just forking fine and goes through the same filtering systems so that's not the issue.
15th September 2013, 07:54 PM #4
15th September 2013, 08:21 PM #5
Nope, no go there. Disconnected the policy from client group, removed setting, saved it, added it back, update failed...it must still be angry!
15th September 2013, 08:42 PM #6
Not ideal but can you do a clean install? From my past experience with Soohos, when it goes wrong, it goes very wrong. You'd probably waste more time trying to convince it to work.
15th September 2013, 08:55 PM #7
Can do but it's never a nice experience getting rid of it as I found out on another server in the summer which is why I did the upgrade instead on this one. Any suggestions how to get rid of it or is there a 'fix me' button on the add/remove program's?
15th September 2013, 11:00 PM #8
Do you use the yhgfl update location? If so what do you currently have it set to? When I upgraded I forgot to change from libraryv4 to libraryv5. The full update path is http://sophos.yhgfl.net/libraryv5
If not using yhgfl ignore this.
Thanks to bladedanny from:
TechSupp (15th September 2013)
15th September 2013, 11:59 PM #9
Argh! You could have got it there, yes we are on YHGfL and yes it currently points to v4! Will alter that and fingers crossed you nailed it!
Originally Posted by bladedanny
16th September 2013, 12:07 AM #10
Hope so, I was banging my had against the wall for a week before I realised it had changed. There's a message on sophos.yhgfl.net about it now.
16th September 2013, 12:18 AM #11
Had posted a message on the Sophos forum and they pointed me to a kB article about that error message saying the source was the wrong version. Just checked and it has now updated. Didnt notice this as I upgraded this server (which kept the old settings for the update manager) whereas the other server I did as a new install so looked at the settings on the YHGfL web site! Doh! Face Slap!
Many thanks again.
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