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Enterprise Software Thread, Outlook 2010 - Some users being constantly prompted to enter details in Technical; Hi Guys, For the last few days, we have had a couple of users report pop-ups asking for them to ...
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    Darylrese's Avatar
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    Question Outlook 2010 - Some users being constantly prompted to enter details

    Hi Guys,

    For the last few days, we have had a couple of users report pop-ups asking for them to enter usernames and passwords to use email. If they cancel the box or ignore it, everything still works as it should. If they enter the details, its still pops back up at random intervals. The users are not doing anything specific to trigger this although it does seem to happen more often when using the Send and Save feature in office applications.

    Any suggestions? Proxy exceptions are in IE for our domain, Hotfix KB2553248 & KB 2553406 have been removed (google search suggests this) without luck.

    Users receive this warning:

    1.jpg

    Followed by:

    2.jpg

    Many thanks
    Last edited by Darylrese; 17th June 2013 at 12:20 PM.

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    clareq's Avatar
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    We get similar if exchange cached mode is turned on.

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    Darylrese's Avatar
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    Thanks, I forgot to say we run online mode as users were complaining cache mode was too slow as they move machines on a regular basis.

    The PC is displaying 'Online with Microsoft Exchange' when this pop-up comes up.
    Last edited by Darylrese; 17th June 2013 at 12:28 PM.

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    jamesfed's Avatar
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    Are you using Lync or any other software that might want to talk to Outlook?

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    FN-GM's Avatar
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    Are the accounts locked out when it happens?

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    Darylrese's Avatar
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    No third party software that I am aware of.

    Users are able to leave the message up and continue to work in outlook without any problems

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    clareq's Avatar
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    Ours have the "online with microsoft exchange" message, but they also have "all folders are up to date" if the cache mode is enabled.

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    Step 1: check your Autodiscover settings for anything unusual, just in case - hold down Ctrl on the keyboard when you right-click on it and select Test E-mail AutoConfiguration...



    Step 2: Check Control Panel > User Accounts > Credential Manager for any saved passwords relating to your Exchange server. If you are authenticating using domain credentials you should not need credentials saved in there.
    Last edited by AngryTechnician; 17th June 2013 at 12:56 PM.

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    Seem to recall that this worked a couple of years ago on older outlook

    Close all the programs
    Click Start -> Run
    Enter "Regedit" and Click "Ok"
    Locate the folder : HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User Shell Folders
    Edit Menu-> New-> Expandable String Value
    Name it as "AppData"
    Double click new entry and write "%USERPROFILE%\Application Data" in "Value data field" box.
    Click "OK" and Close the registry editor.

    Please remember to make a backup first.

    Anth

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    Never fixed this, but pretty sure it, for us is caused by network connection interruption and outlook failing over between internal direct access and HTTP RPC, with a side helping of not having kerberos configured via the web publishing service (TMG for us).

    Also, staff have a tendency to enter their EMAIL address in the username box. If the user types their proper windows username and password, and click the remember the password box, it stops being a problem.

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    Michael's Avatar
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    Quote Originally Posted by FN-GM View Post
    Are the accounts locked out when it happens?
    I agree with FN-GM, this is one of the most common reasons or indeed network connectivity issues.

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    Darylrese's Avatar
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    Users are typing their network username / password, I watched them do it, yet the pop up still comes back.

    Going to try wilsons registry tweak and if not, move the pcs in question to a different switch to see if network connectivity is an issue although they have not complained of losing any services other than the pop-up

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    I had this on some user accounts. Switched our Smoothwall from NTLM to Kerberos authentication and it disappeared.

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    Darylrese's Avatar
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    Quote Originally Posted by AngryTechnician View Post
    Step 1: check your Autodiscover settings for anything unusual, just in case - hold down Ctrl on the keyboard when you right-click on it and select Test E-mail AutoConfiguration...



    Step 2: Check Control Panel > User Accounts > Credential Manager for any saved passwords relating to your Exchange server. If you are authenticating using domain credentials you should not need credentials saved in there.
    One of the two users with this problem had an entry under 'Generic Credentials' relating to outlook, I have deleted this entry and asked him to keep us posted.


    The other one gets prompted to login everytime he uses the 'Save and Send' feature in any of the Office 2010 products (word, excel, powerpoint) and then an error saying the server is offline, retry or work offline.

    Any ideas how to correct this?

    1.jpg
    Last edited by Darylrese; 19th June 2013 at 02:52 PM.

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    Darylrese's Avatar
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    The pop-up is still coming up for the same users and it is also cropping up for a few more users now too.

    I have tried changing the PC's they use to a different switch, deleting the mail account and recreating it on their user, deleting any settings in the credential manager relating to outlook, turned Protected Mode in IE off, rebooted exchange.

    Still the messages pop up for a handful of users.

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