+ Post New Thread
Results 1 to 2 of 2
Enterprise Software Thread, Stuffed installation of Symantec Endpoint Protection in Technical; Some time ago our servers started to complain that their virus definitions were out of date. I tried to start ...
  1. #1

    Join Date
    Jun 2008
    Thank Post
    Thanked 11 Times in 7 Posts
    Rep Power

    Stuffed installation of Symantec Endpoint Protection

    Some time ago our servers started to complain that their virus definitions were out of date. I tried to start the admin console, and failed repeatedly. Eventually I placed a call to RM and their engineer (who I've dealt with before many times, and who I trust) spent a long time trying to work out why it had stopped working. It appeared to have been uninstalled, I was told, partially, at least. I therefore need to reinstall, perhaps after running Symantec's agressive strip-off-all-the-old-crap application. I was also informed that we did not licence SEP through RM, but directly with Symantec.

    Being advised to reinstall the console is all well and good, but for a few things:

    • I can't find an install source
    • I can't find a licence
    • I don't know our customer or support id

    I don't even know which version of SEP we're running (unless someone knows how to get the clients to tell me). EDIT - found it - it's 11.0. I'm sure that button only took me to a web page last time I clicked it!

    We must still be licensed as the clients are receiving updates, and i recently had a missed call from Symantec wanting me to renew (but leaving no contact information).

    Any suggestions at all short of starting from scratch?
    Last edited by birchanger; 16th April 2013 at 05:56 PM.

  2. #2

    Join Date
    Apr 2007
    Thank Post
    Thanked 90 Times in 61 Posts
    Rep Power

    To my mind, Symantec always send licence information via email. This happened with us even when we purchased Symantec via RM. I would check all email accounts that may possibly have received it for the info. That will get you to symantec file connect where you can download installers, etc.



+ Post New Thread

Similar Threads

  1. Symantec Endpoint Protection duplicate client hardware ID
    By Duke5A in forum Enterprise Software
    Replies: 3
    Last Post: 10th April 2012, 06:46 PM
  2. Impero 3 and Symantec EndPoint Protection
    By robknowles in forum Network and Classroom Management
    Replies: 1
    Last Post: 14th February 2011, 06:46 PM
  3. Symantec Endpoint Protection 11
    By Chuckster in forum Windows
    Replies: 6
    Last Post: 16th October 2009, 11:55 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts