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Enterprise Software Thread, Exchange 2003 iphone problems in Technical; We have exchange 2003 and we have mobile emails working on Blackberry and we have OWA working but when we ...
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    jackb70's Avatar
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    Exchange 2003 iphone problems

    We have exchange 2003 and we have mobile emails working on Blackberry and we have OWA working but when we connect to iphone we have all the ticks and when we try and request mail we get "The Connection to the server Failed"
    Helpp please

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    AJWhite1970's Avatar
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    Happy to be corrected but I think iphones only work like that with Exchange 2007 and above....

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    jackb70's Avatar
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    Thats exactly what i thought at first but i have saw it working within my old company and i have no access to the configuration now that i have left

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    Abaddon's Avatar
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    Try this:

    If you open up Active Directory Users and Computers and locate one of your users that is not working, Double-Click into the account and click on the Security Tab (if this is not visible, Click on View> Advanced Features from the Menu at the top of the screen then navigate back to your user). Once on the security tab, click on the Advanced Button and make sure that the ‘Include Inheritable Permissions From This Object’s Parent’ is ticked. Click OK twice to close the user account.

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    jackb70's Avatar
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    Quote Originally Posted by Abaddon View Post
    Try this:

    If you open up Active Directory Users and Computers and locate one of your users that is not working, Double-Click into the account and click on the Security Tab (if this is not visible, Click on View> Advanced Features from the Menu at the top of the screen then navigate back to your user). Once on the security tab, click on the Advanced Button and make sure that the ‘Include Inheritable Permissions From This Object’s Parent’ is ticked. Click OK twice to close the user account.
    Nothing has changed with the problem

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    Is Exchange 2003 fully patched? I think activsync comes in with a service pack

    You should upgrade by the way

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    yes everything only 2 security updates to be installed

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    I would recommend starting with https://www.testexchangeconnectivity.com/ which can help you test whether your exchange server is connectable to from the outside world. iPhones will use the ActiveSync service to collect their emails (if you are setting them up as a connection to Exchange Email) so that is the test you need to run.

    Should give you a good indication of what the problem may be.

    You will need to ensure that you have published ActiveSync fully (if you are using something like ISA or TMG as your gateway) with Integrated authentication (as opposed to forms based which is nicer for OWA users).

    Dave

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    AJWhite1970's Avatar
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    Had a couple of minutes as my curiosity got the better of me and found this

    Exchange 2003 and Activesync Configuration and Troubleshooting « Alan Hardisty's Blog – All Things IT Related

    May be of some help?

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    Quote Originally Posted by jackb70 View Post
    We have exchange 2003 and we have mobile emails working on Blackberry and we have OWA working but when we connect to iphone we have all the ticks and when we try and request mail we get "The Connection to the server Failed"
    Helpp please
    We use Ex2003 sp2 with a number of iOS devices. Looking back at my file when we migrated our hardware a few years ago and introduced iOS devices, i have these bookmarked - hope they're of some use:

    iOS: Troubleshooting Exchange ActiveSync 'Push' issues
    iOS 4.0: Exchange Mail, Contacts, or Calendars may not sync after update

    I also guess you're using a proper SSL cert, and have tried reapplying SP2?

    JB

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    Is your Exchange 2003 server part of SBS 2003?

    If not, do you have Forms-Based Authentication (FBA) enabled for OWA (pretty login screen)?

    If you do, please follow KB817379 (Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003) and add the Exchange-OMA virtual directory as you have SSL on the Exchange Virtual Directory in IIS and you have to have one with no SSL enabled for Activesync to work properly.

    If you don't have FBA enabled, please run through my article on my blog that AJWhite1970 posted.

    Thanks

    Alan

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    https:\\owa.sirusautomotive.co.uk

    Thats from SBS2003

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    Okay - from your test results:

    "The following authentication methods are enabled, but they aren't allowed authentication methods for this service. Methods: Negotiate, NTLM"

    Please use my article and change your Microsoft-Server-Activesync authentication settings as they are incorrect. Once changed, run iisreset from a command prompt and then re-test on the test site.

    Alan

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    Quote Originally Posted by alanhardisty View Post
    Okay - from your test results:

    "The following authentication methods are enabled, but they aren't allowed authentication methods for this service. Methods: Negotiate, NTLM"

    Please use my article and change your Microsoft-Server-Activesync authentication settings as they are incorrect. Once changed, run iisreset from a command prompt and then re-test on the test site.

    Alan
    Could you please link the article please

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