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Enterprise Software Thread, Spiceworks / Office365 / Proxy in Technical; Originally Posted by andyrite As long as TLS is ticked and you have restarted the relay, you should be working. ...
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    foofighterjim's Avatar
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    Quote Originally Posted by andyrite View Post
    As long as TLS is ticked and you have restarted the relay, you should be working.
    Sorry, the test message just sits in the Queue. On the off chance I have messed up with the test message, what settings would Spiceworks need to go through the relay? Would it just be the IP of the SMTP server? As our Spiceworks is on a different server to the SMTP does the Spiceworks server IP need to be added to the connection and relay settings?

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    Quote Originally Posted by foofighterjim View Post
    Sorry, the test message just sits in the Queue. On the off chance I have messed up with the test message, what settings would Spiceworks need to go through the relay? Would it just be the IP of the SMTP server? As our Spiceworks is on a different server to the SMTP does the Spiceworks server IP need to be added to the connection and relay settings?
    It's just the ip of the relay sever as your smtp for spiceworks. You shouldn't need to add the ip.

    For Spiceworks I don't use the relay. I just have it setup for smtp for outgoing and imap for incoming.

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    foofighterjim's Avatar
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    I thought Spiceworks would not go through a proxy??

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    We have direct access out for the servers. We use the relay for servers that don't support TLS.

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    Quote Originally Posted by andyrite View Post
    We have direct access out for the servers. We use the relay for servers that don't support TLS.
    Right, I guess that means the only way I can get spiceworks to work is to use the SMTP relay.

    Out of interest I put the local server into the Spiceworks outgoing settings and I got: "Error on outgoing settings: Sending email from SMTP server failed: end of file reached" not sure if this is relevant at all.

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    So what happens after you specify the SMTP relay in your app settings. You can add the IP of where the app is hosted, i.e server ip and restrict to that range on the relay.

    Then submit message and check app log.

    Also drop in pickup and see if message goes out, if not, check smtp logs on relay server for reason.

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    Ok, I eventually found out what the issue is. Due to the way BGFL has been setup individual schools can't setup an SMTP relay. I can only use the LEA relays but because we have moved to O365 we can only use the outbound relay. Effectively Spiceworks can now send but it can't receive, Link2ICT are looking into if they can make this work on ports 993 or 995. If they can't my options are:

    1. Internal mail server on a sub domain just for Spiceworks.
    2. Host Spiceworks outside of the LEA system.
    3. Find an alternative helpdesk that will work with proxies.

    All good fun.

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    I'm just discovering this issue but with g-mail, this is such a massive arseache. Actually really pissed me off

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    +1 also having this problem.

    I either can't get it to save [3 days "saving..."? yeah, sure you are] or get errors.


    I don't have access to the exchange servers, other than as a user, so I can't actually check anything...

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