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Enterprise Software Thread, Cashless catering systems in Technical; Currently using Cunnighams, with impact and (biostore) Anybody else have a cashless catering systems they can reccommend, we are looking ...
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    Frut02's Avatar
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    Cashless catering systems

    Currently using Cunnighams, with impact and (biostore)

    Anybody else have a cashless catering systems they can reccommend, we are looking at changing the system

    Thanks

    Nick

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    twin--turbo's Avatar
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    We have cashless.

    Rob

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    Cashless catering systems

    Well if you're around London, BETT will be a good place to look, saw around 3-4 providers last year however do not have their details. If you're not around you can look at the exhibitors list on their website.

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    fiza's Avatar
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    Quote Originally Posted by Frut02 View Post
    Currently using Cunnighams, with impact and (biostore)

    Anybody else have a cashless catering systems they can reccommend, we are looking at changing the system

    Thanks

    Nick
    Any reason you want to change? We have just started using Cunninghams so this concerns me a little!!! We had problems in Sept with getting through on the helpline but it seems to have settled down now.

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    FN-GM's Avatar
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    Quote Originally Posted by fiza View Post
    Any reason you want to change? We have just started using Cunninghams so this concerns me a little!!! We had problems in Sept with getting through on the helpline but it seems to have settled down now.
    We are another one who use them and dont like them. We are soon looking at dumping them.

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    Frut02's Avatar
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    We found that the support has not been so great the last 18 months. We need to update our tills and as thats a cost we are just looking at other systems to see what else is out there.

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    FN-GM's Avatar
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    Quote Originally Posted by Frut02 View Post
    We found that the support has not been so great the last 18 months. We need to update our tills and as thats a cost we are just looking at other systems to see what else is out there.
    I tend to find many of the support people dont seem to know much about computers

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    Quote Originally Posted by FN-GM View Post
    I tend to find many of the support people dont seem to know much about computers
    Hehe, sounds about right. And the average 28 hour call-back for support isn't great.

    And their backend is strange - I mean when you have account balances and product prices of £3.999999998 or £9.000000001 you got to wonder which Currency they're using... I've never seen GBP having more than two decimal places.

    Yes, we're also looking at replacing Cunninghams.

    I was very interested in Nationwide's solution (Nationwide Retail Systems Ltd | One Stop cashless catering, hospitality and retail solutions.) when I visited it at BETT last year, and I've heard good things from those who do use it. Unfortunately I wasn't authorised to look into it when I was there last year, whereas this year I've got permission to look at options.

    Peter

    (Edit: Far too many sentences beginning with 'And...' in that reply!)

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    FN-GM's Avatar
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    Used Nationwide at my last school, it was the first school in the country to go biometic cashless. It generally works better but it hard work when you want to install the apps. Manually copying files etc. I dont think it will work with BioStore either.

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    Cashless catering systems

    Quote Originally Posted by howartp

    I was very interested in Nationwide's solution (Nationwide Retail Systems Ltd | One Stop cashless catering, hospitality and retail solutions.) when I visited it at BETT last year, and I've heard good things from those who do use it. Unfortunately I wasn't authorised to look into it when I was there last year, whereas this year I've got permission to look at options.

    Peter

    (Edit: Far too many sentences beginning with 'And...' in that reply!)

    I think I visited them too, if I remember correctly, they provide all of their own equipment, meaning if any of it stops working you go direct instead of going to the manufacturer. The link I found was http://trust-e.co.uk/ which is the system Nationwide use.

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    Whoever you go with, make sure you get all the extra annual costings, adding new year groups, support etc. The price can mount up!

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    We used to use Vericool and I wouldn't touch them with a barge pole! We have just implmented NRS Trust-e and so far it's been fine except for some issues with wireless tills. The support from NRS though has been great and they are really owning the problem rather than passing the buck to the wireless company.

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    Seems like there's no 'perfect' system out there!

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    We are meant to be going live with Nationwide over the next few months, so i'll try to remember to keep people informed on how well it goes.

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    Quote Originally Posted by Achandler View Post
    We are meant to be going live with Nationwide over the next few months, so i'll try to remember to keep people informed on how well it goes.
    Nationwide Retail Systems? Good luck!

    Currently with NRS and tempted to move away, had major issues trying to get any problem that's more than a simple 1 tick box fixed. Been 2-3 weeks at a time without our catering system, as they have no idea what's wrong, and it's being looked at. (Back to pen/paper during this time...)

    Even something simple like the tick box to remove PinCode from users, won't work on any accounts we're given and allowed access to, and only on their engineer account which we can't use, and need to use a direct SQL patch on the server everytime a pincode etc needs removing.

    Steve
    Last edited by Steve21; 16th January 2013 at 02:48 PM.

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