SuccessMaker destroys it's own records
Hi everyone. I've been lurking for a bit, but now have a problem I could use some advice for.
My school runs SuccessMaker (not sure of the version sorry) in a pod of about 30 PCs. As the PC tech, this unfortunately falls into my jurisdiction.
Our problem is that SuccessMaker will sometimes just eat all of it's enrollment records. I'm informed this happens when someone doesn't log out properly. The next class to come in will then get "Student not enrolled" errors when they try to start the program. I then have to restore everything from the backup, which is thankfully done daily. At the moment, I'm doing this two or three times per week.
WTF? How this happens at all just boggles my mind. Apparently, we had SuccessMaker come and look at it (at ridiculous cost to our Learning Support Dept) and they blamed our network. This seems unlikely because it has it's own closed network with no internet and a dedicated server. Sounds to me more like some rubbish database design that lets it's clients have way too much access.
Has anyone else had this issue? Did you find a solution for it? Any tips for getting more cooperation out of the SuccessMaker people?
Thanks in advance for your help and/or commiseration.