serif drawplus x3 export errors
I'm having trouble with certain pupils on certain PCs getting an error whilst trying to export files. It tells me that the destination may be full or write protected. I've checked the mapped drives and our FSRM but there are no reports of errors. The error in the event log of the client is as follows.
"Faulting application drawplus.exe, version 10.0.3.22, faulting module drawplus.exe, version 10.0.3.22, fault address 0x002188b1."
This has only happened this year as last year serif had no issues. I'm thinking a windows update has caused this. My trouble is that I can't reliably reproduce this error. It doesn't happen with the same pupil on the same machine twice.
I've redeployed the software but it hasn't helped.
My pupils do not have roaming profiles, they all load the default domain profile and then a local copy is made. using my test student on 1 PC it worked fine, then putting a real pupil on the PC caused the fault. after that all users got the fault until the PC was reset. However the fault soon returned.
Are temporary files created during the export? If so, where?