Held to ransom over our own data!
I wonder if anyone could advise me on an issue?
We signed up for a primary pad (PrimaryPad - Superfunky collaborative padding) and started writing a collaborative document. After a couple of months the primary pad had ceased to exists and instead a screen came up saying 'do we want to create one?'. Our data was gone!
I emailed support and was told that Primary Pads only have a 30day shelve life and to get my primary pad back we had to pay £140.00 for someone to restore the server where the data was held.
There was and still is nothing in the companies FAQ, Terms & Conditions or anywhere else on the website that tells the user that a primary pad is only available for 30 days! :mad:
I'm considering legal action against the company. Has anybody else had a problem with Primary Pad?
PrimaryPad - Superfunky collaborative padding