Digital Blue issue on CC4
Hi, i have a really strange problem with the digital blue software and cameras.
I am using version 3.1.1 and i am installing the software lacally on machines on a CC4 network. These machines are being accessed through the systemadmin account so have full permissions.
When i load the software with the camera linked to the usb port i get an error message saying
"An error has occurred. make sure the camera is connected, then try restarting the application. If you are still having problems, disconnect your camera, reboot your computer, then reconnect your camera. (39)
***Direct Shot error:No combination of intermediate filters could be found to make the connection.***"
I have followed these instructions and have even reinstalled the program but this error message still comes up. One or two machines finally get the camera to work but end up freezing and loosing all the work done.
I have one all the latest versions of flash, quicktime, and shockwave players installed.
I have one machine that works in the classroom which is the teacher computer and the only difference between that machine and the rest of the class is the teacher machine has a Pentium Dual-core E5200 CPU and the rest of the machines are running AMD Athlon 2650e processors.
I have spoken to the company who sent me the latest version of the software which has done nothing.
has anyone else had this problem or does anyone have any ideas how to fix please!!