PROMISOR ADMINISTRATOR / ESM SERVER ISSUES
I am having problems that have occoured after the Prommisor Administrator and ESM server latest upgrade.
I have always found this software problematic.
I upgraded last week only to find that when the students turned up for the test no flash images were displayed, I rang Edexcel they kept me waiting on the phone forever not seeing the urgency, as i had 18 students down in the exam hall and a less than pleased exams officer.
Edexcel onscreen talked me through everything, the usual permissions etc, the only change i made is removing flash 10 and using flash 9 edexcel asked me to do this as they are experiencing issues with flash 10.
Edexcel could not resolve the issue. Flash 9 allowed administrator's to see the flash objects where flash 10 would not, but when i log in as a student the flash objects will not display.
I have checked that flash works by visiting flash websites and using flash objects they work ok as a student but when is comes to this stofware no flash objects display as a student.
Is anyone in the same boat ?
Does anyone have any ideas / resolutions ?
I am currently unable to let the students take there tests due to this.
Thank you for your help and support in advance
On the phone to 2nd line support
Been on with edexcel's second line support today.
They have given me a workaround, this is to add the exam group to local admin.
I have done this on a temprorary basis to allow exams to go ahead but have restricted the users so only prommisor administrator can run on the terminal server for security.
They told me i cannot roll back to another version after you have upgraded.
2nd line support are submitting a trouble ticket to the developers to let them know are try and find a resolve to the issues experienced.