Policy Central Professional Entrprise Forensic Software hell
H as any one else running or installed this PCE We have had it running now for over two weeks and i have had more complaints in these two weeks than the 4 years i have worked here.
First it stops Dreamweaver2004 running, when launched it just shuts down and it also crashes when you design sites. It has caused chaos with Smartboard version 8 and 9 with it no longer recognizing the pens and also not letting us orientate the board. I have had complaints of dial up internet access on staff laptops at hoe now playing up. I have just had a complaint that when a staff laptop is used at home Real player will no longer play radio or video files from the BBC.
IS any one else using this pile of crap. The company have admitted there is a problem with Dreamweaver but nothing else, i have a meeting tomorrow with one of the developers to talk about the problems.
Feedback please please.
Its installed on over 750 clients of which 160 are staff laptops and our phone is red hot all day.
Policy Cetntral Installation
To this day we have not had an acceptable MSI install so we are deploying manually (at least that way it installs ok).
Regarding the 15 minutes we discovered this during testing when it appeared not to be capturing anything during a quick 5 minute test. We were advised that it does this to prevent constant network traffic and batches up the captures and then sends them. We were told that there is also a capture threshold (can't remember value) but if this is exceeded it will send more regulalrly. Obviously this leaves a risk of missed captures but is does this to reduce network load.
I am not saying the above is acceptable, merely adding to the info posted above.
We also had issues with Symanted Antivirus 10 (not End Point Protection) where PCE kept triggering the Anti-Tamper protection. We had to turn the AV Anti-tamper protection off to stop this as there is only a global on/off option. Apparantly in End Point protection you can selectively turn Anti-tamper protection off for specific things i.e. Policy Central so it would be less of an issue. Unfortunately, at present due to some legacy classroom management software that is incompatible with End Point protection we cannot make use of this option.
Despite the negative aspects and current limited deployment here (as we are still testing to eradicate the IE debug errors in conjunction with Forensic) we are getting some useful information captured. A number of pupils have been pulled up over AUP violations and word is spreading that pupils are being caught more often and AUP violations is slightly decreased in the areas we are monitoring. It has also captured some chat type information that has been passed to pastoral which we would otherwise not have known about. Due to this we are sticking with it in the hope that the issues will be ironed out.
As such, I am not endorsing the product as present but we will continue to work with Forensic to see if our issues can be resolved. We feel there is some potential in the product and due to this we are, at the moment, willing to spend more time working with Forensic to get our issues resolved. Time will tell!