Access-it Library Software.
There isn't anything wrong with it but i couldn't see a forum where you could give a list of great educational software. Probably because there isn't much around ;-)
Anyway we purchased the library software a while ago and while we still haven't actually used it yet (there's a few items in there from me) i must say that the support is superb. The main head quarters are based in New Zealand and as a result (i'm quoting-ish the guys from access-it now) this means that while we sleep they work on the issue. I was a bit dubious to how this would work at first but i must admit i am more than impressed.
In the time we have had this software we have needed to migrate the DB over twice now.
I had it initially installed on a Windows-based server (2003) but wanted to move it over to the Mac server which meant that we needed the DB migrated to OS X 10.4.
One quick email to Support told me that i would need to upload the Db to them to migrate the Db (thanks Lianna) and so i followed the emailed URl and did just that.
The DAY after i had an email telling me that the DB was available to download. To my surprise that had included the DB in with the installation file and so all i had to do was install. No messing about editing files or anything.
The second time i decided i was going to upgrade Tiger to Leopard. Since there were so many changes Firebird needed updating which required the DB to need updating too.
Again i spoke to support who stated to upload the DB.
This time the following day all i had to do was copy and paste the new Db into the same data location on the server and run a permissions change command on the file and it worked straight away.
So what i am saying is that support is quick and concise and if no solution is found then it is quickly escalated and a solution is found. I have never had to wait longer than 3 days from problem to solution.
Well done Access-it Software and keep it up.
Thats been my experience anyway.:-)