We have just bought Eclipse.net for our librarians. They were wowed by the online demo. Setting up is easy, migrating from Alice not so bad if you know a little of SQL. The only problem is that the current fines do not migrate from Alice.
Since installing it we have noticed the following problems:
- Fines are not calculated, even for new books issues AFTER the migration
- Books are not recognised when scanned, the masks do not work.
Apart from that it's quite a shiny system. Feel free to arrange with Aaron if you want to come and have a look.
My Wife is head librarian at one of our local secondary schools and upgraded to Eclipse.net about 6 months ago having used Eclipse 2 and thinking that was great.
Since upgrading it has been an absolute nightmare!!!!!!
Data input is the biggest issue, when cataloguing it takes anything up to 2 minutes from the point you click submit before it then allows any further action and when you get a new book order in it takes days!
As to the customer support, she has always said it was really good, but now I think they are getting as fed up as she is!
Not sure if this helps, sorry!
PS. She would go back to Eclipse 2 without an hesitation!
Originally Posted by apinnard
My wife (a school librarian) says she had/has a similar problem and found that itís because of the calendar, apparently Eclipse.net every once in a while completely clears all her calendar settings and she has to go back in and set up all her weekends / bank holidays and school holidays.
Hope this helps :)
We have had to put the move away from Alice to Oliver or Eclipse off for a year ... limited pot and other priorities ... a shame though.
We looked at it but we have one final ingredient missing at the moment........................a librarian.
Our school has been trying to get Eclipse.net installed and working properly on an RM network; so far, after several weeks and many attempts, it only issues resources (Circulation) onthe server, not on the librarians' machines. (I'm one of the unfortunate librarians who has been stuck with recording hundreds and hundreds of loans manually in an A4 notebook for the last 5 weeks; we are rather fed-up to say the least....it's even more fun when you have to seach through all the previously-transcribed loans to delete them when the books get returned!:getmecoat:)
Neither Microlibrarian nor RM seem to be able to resolve this problem and we are left rueing the day we switched off Alice! Has anyone else had similar problems and been able to resolve them? Surely we are not alone in experiencing this problem... and maybe someone has a solution, other than to keep buying A4 spiral notebooks. Wonder how many notebooks you can buy for £1500?
Just wondering, has your techies tried to install on a the librarian client software on a machine that hasn't been RM'd? This may help discover if it's a RM issue or not.
Originally Posted by scotty10
They said this was definitely an option but not a very acceptable one; the package we bought ought to work properly not try and settle for a 'lash-together' job with a new system! Think there were also other issues with not being on an RM machine...
One or two promising developments today, maybe things are looking up?