Smart Notebook 11 Pen Tray not functioning
One of our Smart Boards (Hardware model) SB600 isn't detecting pen strokes correctly. When you pick up one of the pens the light on the tray comes on as normal and the pen tool is selected in Notebook 11, but when you come to write it starts to drag out a selection with the cursor tool instead.
In a (probably) unconnected issue as well, when you select the pen tool manually, it writes but comes out wobbly no matter how many times the board is oriented.
I've tried Smart updates, as well as reinstalling both Notebook and the drivers. We have teaching observations next week so I need to get it sorted this week if possible.
Anyone else encountered this problem?