SmartInk Layer Problem with Powerpoint 2010 *Please Help!*
I'm having a right drama with Powerpoint and the SmartInk software at the moment, wonder if anyone has experienced this?
Our school has approximately 100 SMARTBoards and we run the SmartNotebook Version 11 on all of the PC's (Windows 7 32 bit) attached to them.
We rollout the Smart suite of programs over the network, for the last year or more everything has worked fine with the system.
However approximately 4-8 weeks ago a problem has begun occuring across the school when using the SMARTInk software with Microsoft Powerpoint (we use Office 10 here). Teachers began to report that the Smart pens were no longer working within Powerpoint instead they were defaulting to the Microsoft Ink settings (i.e. the pens wouldn't draw anything they would just move the cursor around the screen)
Upon further investigation it appears the the SMARTInk add-in is not loading up correctly on Powerpoint (it still works fine on Excel and Word). When I check the add-in section of Powerpoints options it shows as inactive and despite setting it to load on startup it still will not load.
One interesting thing I have noticed that upon doing a fresh install of the SMART suite of programs the very first time you load up Powerpoint and go to the add-in section for the Powerpoint Smart Ink add-in it states "Not loaded. A runtime error occurred during the loading of the COM Add-in." this only appears the very first time you load Powerpoint.
I reiterate that the Smart Programs still work fine with Word and Excel it is only effecting Powerpoint and we have made no changes to our machines in the last couple of months (outside of MS Updates).
I've tried all the obvious things like reinstalling both office/smart programs, I even downloaded the latest 11.3 version of the SMARTBoard apps and tried installing them... same result... everything works fine except in Powerpoint.
Any ideas would be much appreciated!