Eclipse hosted - anyone else have speed issues?
We have utilised eclipse hosted solution for a number of years now and it has worked fine, recently however they have updated their system and since the back end of 2012 we have had nothing but issues relating to the speed of the site itself, drop down menus not populating for a while, searches of students taking significant time, imports from SIMS not completing etc.
MLS have made many attempts to find fault with our internet connection and the bandwidth, despite upon testing finding it to be perfectly acceptable. They have never really got to the bottom of it, and with budgets looming i'm considering alternatives.
However.... I have found a few posts on a yahoo forum about similar issues at other schools, but wondered if anyone on here has had similar instances and how you have managed to resolve them? The Library staff are keen to remain with MLS despite the poor performance in a hope it will be resolved, however after 6 months of a tug of war type situation I am sceptical.
Thanks in advance