Does anybody use this software?
A member of SMT has recently purchased the Nisai Virtual Academy software and we're hitting a few snags with it. When the staff first attempted to access it, they were unable to, despite authorising the ActivX prompt. After some poking around I found out the proxy details hadn't been pulled down from IE (as they were on our test machine). So, with the Proxy manually set we should be good to go? Nope.
Firstly IE starts asking for credentials to the proxy (Smoothwall) whenever a Nisai connection is attempted - this is something it never does otherwise, and accessing other websites before and after this request, in the same session, does not result in the request for credentials. Besides, it's transparent, you don't need them. After faffing around and clearing the proxy details from the client configuration, then putting them back in, suddenly it clears it (the proxy)? Odd, but acceptable.
It is to be noted that at this point, our test rig was able to successfully connect to their 'room' and all looked fine. So I go to update the other 5 machines with the proxy details (boom, internal proxy authentication please..), remove them, add them in again, and it clears the proxy. Except, suddenly, IE is now asking for credentials to the LEA's proxy (which didn't happen on the test rig). Again, this certainly shouldn't be required.
After some back-and-forth I end up with this from their tech support:
This software is aimed at the educational sector. Other schools surely use it. I cannot believe that any school would allow their students entirely unfiltered access to the internet in order to avoid NTLM issues. Even if they bypass their own proxy, they must use the LEA one, which again is NTLM. However their tech supports answer is simply "It won't work.", so I'm at a bit of a loss as to where we go from here.Quote:
Unfortunately, it does not look like we can get this to work as our software does not support NTLM proxies so basically unless we can completely bypass the NTLM proxies, our software will not work. I am not sure if this is possible, might be worth speaking to the LEA to see whether there is a way around this problem.
Their websites (And the IP the software attempts to connect to, as provided by their tech support) have all been whitelisted.
The LEA's proxy should automatically accept traffic coming from our Smoothwall box.
Bypassing our proxy and attempting to use only the LEA one also proves no result.