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Educational Software Thread, Adobe CS6 Master Collection Issue in Technical; Hi All (We are a RM CC3 / XP SP3 network) Yesterday I created an MSI using the Adobe MSI ...
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    Adobe CS6 Master Collection Issue

    Hi All

    (We are a RM CC3 / XP SP3 network)

    Yesterday I created an MSI using the Adobe MSI creator software (cannot remember what it's called) and deployed it to a few test machines. Students got the 213:11 error and I found on this site the fix is to create a a writeaccess.ini file with the following content:

    [C:\Documents and Settings\All Users\Application Data\Adobe]
    Everyone=0x1301BF
    [C:\Program Files\Common Files\Adobe\Adobe PCD]
    Everyone=0x1301BF
    [C:\Program Files\Adobe]
    Everyone=0x1301BF
    [C:\Documents and Settings\All Users\Application data\adobe\SLStore]
    Everyone=0x1301BF

    I have ran RMAppGPOUpdateUtility.exe on our FRDC, rebuilt 2 new computers, allocated / installed CS6 and I now get this error for student users:

    Code:
    Please uninstall and reinstall the product
    
    Error 16
    I reset the profiles / health checked 2 test users profiles before doing this just to maker sure the accounts were "clean" too. The software *does* work fine on Admin accounts.

    Does anyone have any idea how I can fix this problem?

    (Apologies if you have seen this post on another Techy site!)

    Cheers

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    mwbutler's Avatar
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    I've changed the Writeaccess.ini file to simply this:

    Code:
    [C:\Documents and Settings\All Users\Application data\adobe\SLStore]
    Tav Students=0x1F01FF
    TAV Teaching Staff=0x1F01FF
    TAV Non-Teaching Staff=0x1F01FF
    The settings have applied fine on the SLStore folder but I still get the Error 16 when a student tries to run any program. So What I'm going to try now is redit the Writeaccess.ini file with this...

    Code:
    [C:\Documents and Settings\All Users\Application Data\Adobe]
    Tav Students=0x1F01FF
    TAV Teaching Staff=0x1F01FF
    TAV Non-Teaching Staff=0x1F01FF
    [C:\Program Files\Common Files\Adobe\Adobe PCD]
    Tav Students=0x1F01FF
    TAV Teaching Staff=0x1F01FF
    TAV Non-Teaching Staff=0x1F01FF
    [C:\Program Files\Adobe]
    Tav Students=0x1F01FF
    TAV Teaching Staff=0x1F01FF
    TAV Non-Teaching Staff=0x1F01FF
    [C:\Documents and Settings\All Users\Application data\adobe\SLStore]
    Tav Students=0x1F01FF
    TAV Teaching Staff=0x1F01FF
    TAV Non-Teaching Staff=0x1F01FF
    ...and hope it works. Another deallocate / reallocate of CS6 here I come!

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    Could you let us know if your updated WriteAccess.ini file worked please? We are currently trying to get it running on a CC4 network, but have so far been unable to locate an accurate list of required access permissions.

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    mwbutler's Avatar
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    Quote Originally Posted by MattGreaves View Post
    Could you let us know if your updated WriteAccess.ini file worked please? We are currently trying to get it running on a CC4 network, but have so far been unable to locate an accurate list of required access permissions.
    (Note we are on XP and CC3)

    Here's my writeaccess.ini file:

    [C:\Documents and Settings\All Users\Application Data\Adobe]
    Everyone=0x1301BF
    [C:\Program Files\Common Files\Adobe\Adobe PCD]
    Everyone=0x1301BF
    [C:\Program Files\Adobe]
    Everyone=0x1301BF
    [C:\Documents and Settings\All Users\Application Data\Adobe\SLStore]
    Everyone=0x1301BF
    [C:\Program Files\Common Files\Adobe\SLCache]
    Everyone=0x1301BF


    For some reason the SLCache folder here - C:\Program Files\Common Files\Adobe\SLCache refused to take the permissions from the writeaccess.ini file so I created a software package which simply makes a folder in that location with the correct "Everyone" permissions and that fixed the problem.

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    We've been unable to deploy CS6 on our CC3 network and since we didn't purchase this from RM there is no support. They have offered an installation package at (you guessed it) a price. Following some complaints from us, they finally gave us this for free.

    We then tried to install the package but it will just not deploy. We have now had RM dialling in for a week and they are still no closer to resolving this.

    My concern is that Matt Greaves says they are still experiencing issues deploying on CC4.

    Has anyone tried a dual boot and installed this on a plain MS Windows machine without the RM layer?

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    As for installing it on CC3 can you let me know how you managed to package this and if you experienced any errors on doing so?

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