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Educational Software Thread, Library Software in Technical; We can't get Alice to work at all really- having a real problem with their support. Not happy at all... ...
  1. #16

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    Re: Library Software

    We can't get Alice to work at all really- having a real problem with their support. Not happy at all...

    Paul

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    Re: Library Software

    Paul, give Stephen a ring ... he managed to get things even happier than I could, including the OPAC stuff.

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    Re: Library Software

    Thanks Tony.

    I was informed by the head today that Softlink are coming out on Monday to take a look- apparently they think the scanners are the wrong ones or something. They did want £450 (or thereabouts) to come out- but we managed to get them down to just over £200. Still bad though.

    If the visit on Monday doesn't help, I'll make sure to call Stephen.

    Thanks again,

    Paul

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    Re: Library Software

    @kingswood: Surely a scanner (barcode I assum) is a scanner and it's merely bad practice for a 'reputable' company to blame somebody elses industry-standard piece of kit.

    Just plug the scanner into any machine and scan the label on your coffee - if the right code comes out, it works! (you can give me £200 for that advice!)

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    Re: Library Software

    Our scanner got the blame for our heritage foulup....it fits in line with the keyboard, and the shift on the KB interferes with the signals from the reader, and then heritage' bad input filtering enters bad info to the database.

    Mind you..the wand reader is so old, it should really be replaced.

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    Re: Library Software

    @Ric: Yes- we tested the barcode reader on a separate machine and it read fine into notepad (one of the things they asked us to test). I then checked the port settings in both device manager and Alice configuration to make sure they were the same (no timing errors etc) and they match.

    The system will scan around 20 books and then it packs up. Softlink support reckon that we have been sent the wrong scanners/adapters. In any case, the head of support is out on Monday and will be re-installing the complete package. I'll be taking copious notes :-)

    Your cheque is in the post ;-)

    Paul

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