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Educational Software Thread, lexia nightmare in Technical; Hi I am having a major issue with lexia reading and our cachepilot filter.i have edited the msi of lexia ...
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    Angry lexia nightmare

    Hi

    I am having a major issue with lexia reading and our cachepilot filter.i have edited the msi of lexia reading 8 and i am perfectly able to deploy the software, but when it starts it fails straight away. i have narrowed it down to the proxy and have entered the websites lexia uses into the cachepilot globally allow area so it should allow it to start, but it fails.

    I am pretty sure it is down to the cachepilot blocking https, but i can`t see for the life of me where the settings would be, it isnt the easiest interface in the world to use.

    if anybody has any experience of the cachepilot i would love to hear from you.

    i am pretty sure cachepilot is at fault cause if i turn off the proxy in IE it works fine.

    mike

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    i think you can get lexia to use http rathe than https might be worth a try at least for test purposes

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    mikecain's Avatar
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    thanks for the help, i didnt know that lexia ran off the http site too. i had a bit of a discussion about what data was actually sent un secure and it sends virtually nothing of student drtails so we have gone witht the http route. thanks again.

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    Quote Originally Posted by mikecain View Post
    thanks for the help, i didnt know that lexia ran off the http site too. i had a bit of a discussion about what data was actually sent un secure and it sends virtually nothing of student drtails so we have gone witht the http route. thanks again.
    Hi Mike,

    It sounds like you are all set, but I just wanted to let you know you can always contact Lexia Customer Support for help with issues like these. You can contact us in the UK at 0800 883 0770.


    Regards,

    _________________
    Ross Perry
    Manager Customer Support
    Lexia Learning
    Tel: (800) 507-2772

    Lexia
    The Future of Reading Education™

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    mikecain's Avatar
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    thanks, i did end up ringing your support line, i have now got easynet on the case too to see if they can fathom out why cachepilot is blocking the access because i cant see it for the life of me.

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    Hi,
    If you think it would help I recommend running Wireshark while you try to login as a student. I would be happy to look at the packets. May be I can see where the traffic is failing. That might help narrow down the places to look. For example, sometimes it is not the https traffic that is the problem. Sometimes the network device is blocking the certificate verification process that is using http.

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