Successmaker

[Chrisn]

Does anybody have the problem in successmaker, where the majority of students logging in get as far as requesting a course and the program then just sits and waits and goes nowhere. If Admin logs onto the machine and then goes into SM as a student, the problem doesn't occur. Any ideas as to what permissions etc. we may be missing :?

[sqdge]

Is your successmaker running as part of the whole school network, or on a seperate system?

Ours is on a seperate system, and will occasionally have problems if it loses connection to the 'server' and thus can't find the child's records.

[Butuz]

Ours is running as part of the network and we do not have these problems you mention. Have you contacted RM about it?

Andrew

[Chrisn]

In answer to 'sqdge', it is part of the whole school network.
It answer to Andrew, RM won't talk to us as we don't have a service contract. The price of their service contract would buy alternative software(if we knew of any).
Whether there is a problem with the particular room we are using and there is a certain external piece of software that needs to be added to these machines that we don't know about?
Chris

[clareq]

Have you always had this problem, or is it recent? If it's recent, what's changed?
Anything in the event log on the server or the machine?

[tosca925]

Its to do with the permisons on the c:drive. I guess the kids have no write access to the c:drive at all?

You need to vreat a couple of GPO exceptions to allow the kids to write to certain folders of the "c:drive

The GPO settings are set a Computer Configuration>Windows Settings>Security Settings>File System

I am not sure if this is a correct way to do as we are a none RM network as well but it got it working four us and you described the problem as exactly as we had it.
We have domain/everyone modify to the folllowing folders.


%systemdrive%/history
%systemdrive%/localcai
%systemdrive%/resultsmanager
%systemdrive%/student
%systemdrive%/teacher

[Chrisn]

Thanks all. I've checked the permissions for the specific c: drive folders' permissions and they all appear OK. I'm very confused!

[tosca925]

Have you checked your permissons on the network folder on your server?