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Educational Software Thread, Promissor ESM Upgrades in Technical; Just wondering if anybody still get emails notifying them of upgrades the ESM server and Admin client for this as ...
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    ifallon's Avatar
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    Thumbs down Promissor ESM Upgrades

    Just wondering if anybody still get emails notifying them of upgrades the ESM server and Admin client for this as we only find out now when we go to log students into tests.

    Not brilliant for a timed exam as first the invigilator/ exams officer has to find one of us IT Techs, then we have to do the upgrade on the server and then on the workstations before the test can start.

    If you are getting notifications who are they coming from, currently i'm being past from post to post,

    Thanks in advance

    Iain

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    That software is the biggest PITA ever.

    Simple.

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    Quackers's Avatar
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    I do not understand why they pump out so many updates for a multiple choice peice of software.

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    It was a pain, then got OK with MSI upgrades then they broke that system with some of the recent updates and told me "it's not supported to use MSI anyway". Even City & Guilds have had enough and are moving to a new system soon, all web-based apparently. GOLA blame MS Updates for for all the updates but I'm not sure even Microsoft release that many patches for one product?!

    In the end we use a combination of AutoIT scripts and NetSupport School to update rooms quickly, can't trust doing it remotely now as all the recent updates have been very flaky

    The update notifications should come through the nominated contact with your exam board e.g. City & Guilds. If you're not getting the emails find out your centre ID, contact the support number and ask for your details to be added on their system as the technical contact.
    Last edited by gshaw; 12th May 2011 at 11:43 AM.

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    mullet_man's Avatar
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    We used ASDAN (sp) software in the past.

    That was great, no updates during the time we had it, and didn't need any IT invlovment to download exams etc.

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    rush_tech's Avatar
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    Quote Originally Posted by ifallon View Post
    Just wondering if anybody still get emails notifying them of upgrades the ESM server and Admin client for this as we only find out now when we go to log students into tests.

    Not brilliant for a timed exam as first the invigilator/ exams officer has to find one of us IT Techs, then we have to do the upgrade on the server and then on the workstations before the test can start.

    If you are getting notifications who are they coming from, currently i'm being past from post to post,

    Thanks in advance

    Iain
    The exams dept get the emails here, last time they upgraded by chance I was in there office when they got the last one and kindly requested they forward them to me. Did it happen....got told on Monday that there might be test on Friday. Thought I'd check the software upgrade available I did get 4 days notice

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    firefox_2006's Avatar
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    Put simply it is C.R.A.P (Confusing, Rubbish, Annoying, Program)

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    ifallon's Avatar
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    Quote Originally Posted by rush_tech View Post
    The exams dept get the emails here, last time they upgraded by chance I was in there office when they got the last one and kindly requested they forward them to me. Did it happen....got told on Monday that there might be test on Friday. Thought I'd check the software upgrade available I did get 4 days notice
    Did the email come from the Peason/promissor or exams board? our exams officer isn't getting notification either.

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    JJonas's Avatar
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    Is there another update out?

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    ifallon's Avatar
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    there was a upgrade on monday we had to download and install before proceeding with tests.

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    JJonas's Avatar
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    I must have installed that update as we ran a test on Monday and it said nothing.

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    rush_tech's Avatar
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    Quote Originally Posted by ifallon View Post
    Did the email come from the Peason/promissor or exams board? our exams officer isn't getting notification either.
    I'll find out

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    rush_tech's Avatar
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    Quote Originally Posted by rush_tech View Post
    I'll find out
    http://www.catglobal.com and you can contact them through that site. My tasks on the left add yourself as a tech contact and send them a message

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    ChrisH's Avatar
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    I always order some demo tests if we haven't done any on screen tests for a while just to make sure everything is working. I also seem to remember the console telling you when there is an upgrade?

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    Just checked back through my emails, last update was released 15th May, becomes mandatory from 18th July...

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