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Educational Software Thread, Exploring Science (Pearson Longman) - White screen of death! in Technical; I'm attempting to fix an issue that is preventing Exploring Science 8 from loading locally on a Windows XP SP3 ...
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    tom_pearson's Avatar
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    Exploring Science (Pearson Longman) - White screen of death!

    I'm attempting to fix an issue that is preventing Exploring Science 8 from loading locally on a Windows XP SP3 system, a white screen with nothing but "100%" is displayed, and an error message reading:

    "Executable '%programpath%\wrapper.exe' had the following unrecoverable error:
    Couldn't find library MSVCR80.dll (required by C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DL L)
    Please ensure that it is installed"

    This problem was also found on Exploring Science 7, which was fixed with a patch provided by Pearson Longman. This is no longer available, and I have had no response from their support team.

    Has anyone had the same problem? Did you ever manage to gain a fix from Longman? If so I would be very grateful for some help. I believe the patch just replaced the main launching executable and a few splash screens.

    Thanks in advance!!

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    lickydog's Avatar
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    Have sent you a PM...

  3. Thanks to lickydog from:

    tom_pearson (14th September 2010)

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    Thanks, I'll let you know how I get on.

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    Worked like a dream, thanks very much!

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    Is this one with a space scene on the case? If so, do you know how to set the shared drive for all users?

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    Got you - these are the old ones in CD jewel cases...

    ISBN 1-582-84901-2 (Exploring Science Pupil Interactive CD-ROM 7 for QCA SOW) 2004
    ==================================================
    Title : ESOR7i_PATCH.zip
    Type : zip
    url : http://centraal.uk.knowledgebox.com/...OR7i_PATCH.zip
    ==================================================

    ISBN 1-405-80083-6 (Exploring Science Pupil Interactive CD-ROM 8 for QCA SOW) 2005
    ==================================================
    Title : ESOR8i_PATCH.zip
    Type : zip
    url : http://centraal.uk.knowledgebox.com/...OR8i_PATCH.zip
    ==================================================

    ISBN 1-582-85352-4 (Exploring Science Pupil Interactive CD-ROM 9 for QCA SOW) 2005
    ==================================================
    Title : ESOR9i_PATCH.zip
    Type : zip
    url : http://centraal.uk.knowledgebox.com/...OR9i_PATCH.zip
    ==================================================

    Problem:
    The shared data setting is lost when another user logs onto the PC. The problem presents itself when launching Exploring Science in the form of a dialogue box stating that the shared data folder has not been set up. The user is advised to seek a teacher or the administrator.

    Cause:
    Macromedia Flash uses a bespoke shared object library to store this data. Due to the security constraints placed upon Flash objects, it is created in a unique location that cannot be simply copied to the 'All users' profile.

    Solution:
    Download the zip file and extract the files into the application directory (e.g: C:\es8\es8) overwriting the following files:

    es8.exe
    kd1.swf
    main.swf
    In addition, ensure that sharedpath.xml is placed into the config folder.

    Note:
    Perform a file-search on the affected machines to locate and delete instances of 'kdtest1.sol'. This file will be re-created with the correct version automatically when running the product again.
    Last edited by lickydog; 21st September 2010 at 12:51 PM. Reason: correction

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    lickydog's Avatar
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    This thread - re. white screen refers to the ActiveBook discs.

    These have the following ISBN on their case/disc
    ISBN 1-405-82306-2
    ISBN 1-405-82309-7
    ISBN 1-405-82312-7

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    Edu-IT's Avatar
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    Quote Originally Posted by lickydog View Post
    Got you - these are the old ones in CD jewel cases...

    ISBN 1-582-84901-2 (Exploring Science Pupil Interactive CD-ROM 7 for QCA SOW) 2004
    ==================================================
    Title : ESOR7i_PATCH.zip
    Type : zip
    url : http://centraal.uk.knowledgebox.com/...OR7i_PATCH.zip
    ==================================================

    ISBN 1-405-80083-6 (Exploring Science Pupil Interactive CD-ROM 8 for QCA SOW) 2005
    ==================================================
    Title : ESOR8i_PATCH.zip
    Type : zip
    url : http://centraal.uk.knowledgebox.com/...OR8i_PATCH.zip
    ==================================================

    ISBN 1-582-85352-4 (Exploring Science Pupil Interactive CD-ROM 9 for QCA SOW) 2005
    ==================================================
    Title : ESOR9i_PATCH.zip
    Type : zip
    url : http://centraal.uk.knowledgebox.com/...OR9i_PATCH.zip
    ==================================================

    Problem:
    The shared data setting is lost when another user logs onto the PC. The problem presents itself when launching Exploring Science in the form of a dialogue box stating that the shared data folder has not been set up. The user is advised to seek a teacher or the administrator.

    Cause:
    Macromedia Flash uses a bespoke shared object library to store this data. Due to the security constraints placed upon Flash objects, it is created in a unique location that cannot be simply copied to the 'All users' profile.

    Solution:
    Download the zip file and extract the files into the application directory (e.g: C:\es8\es8) overwriting the following files:

    es8.exe
    kd1.swf
    main.swf
    In addition, ensure that sharedpath.xml is placed into the config folder.

    Note:
    Perform a file-search on the affected machines to locate and delete instances of 'kdtest1.sol'. This file will be re-created with the correct version automatically when running the product again.
    Oh please you are joking me?! I just spent 3 days packaging this software cos' it takes hours. (Thanks btw!)

    I'm guessing I can write a script to copy these files over rather than create new MSI's.
    Last edited by Edu-IT; 22nd September 2010 at 09:06 AM.

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    jamesfed's Avatar
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    Hi all - I think I'm having a simlar problem but with Exploring Science 9 (started a new thread here- Exploring Science 9 - White Screen), I have tried applying the patch shown here but the instructions don't seem to apply as I can't find any of the files listed to overwrite.

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    Hi there. Would you mind sending me the same PM with the solution to this problem. I'm having exactly the same issue with the white screen and "100%" being displayed.
    Many thanks

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    lickydog's Avatar
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    Done and done

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    Activebook Exploring Science: White Screen Of Death!!

    Many thanks for sending those. I tried to PM you but I'm a new user and have to be "5 greater" or something I received a patch to fix this problem (from Longmans) before I saw your post so I never got chance to try yours. I've uploaded the fixes I was sent for Exploring Science 7,8 and 9.

    Thanks again,

    Phil
    Attached Files Attached Files

  14. Thanks to pcrockett from:

    jimmy_2k (1st February 2013)

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    Hello!
    I have the same problem, but it's New Oppurtunities Edu for life Intermediate Test MAster (ISBN: 1-4058-4138-9)
    Could you help me, please?
    Thanks!
    Peter Suto

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    Talking

    Quote Originally Posted by pcrockett View Post
    Many thanks for sending those. I tried to PM you but I'm a new user and have to be "5 greater" or something I received a patch to fix this problem (from Longmans) before I saw your post so I never got chance to try yours. I've uploaded the fixes I was sent for Exploring Science 7,8 and 9.

    Thanks again,

    Phil
    Sorry to bump an old thread but these have just saved me some grief!

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    Hi, can anyone give me the fix for this please? I just had a laptop returned to me where exploring science decided to remove chunks of windows/office. ISBN 0-582-83630-1 tried contacting pearson who says they dont support it anymore and dont sell an equivelent.
    Last edited by PyROm; 14th February 2013 at 09:44 AM.

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