Educational Software Thread, Softlink Alice Library Issue - Hopefully an Easy One! in Technical; Morning all!
A quick and hopefully easy question in regards to Softlink Alice Library! We have installed Alice onto one ...
6th September 2010, 11:41 AM #1
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Softlink Alice Library Issue - Hopefully an Easy One!
A quick and hopefully easy question in regards to Softlink Alice Library! We have installed Alice onto one of our servers and created a link to the executable file on our LRC Manager's desktop.
We have never experienced an issue with this configuration in the past, but now it seems our LRC Manager cannot run the 'shutdown' process in Alice. I also logged onto Alice whilst on the server and found that the 'shutdown' option is highlighted in red and cannot be activated ...
Has anyone else installed Alice to a server and if so, how do you run the Alice 'shutdown' procedure?
If worst comes to worst I'll purchase some support from Softlink, but as with most schools, we're on a tight budget!
6th September 2010, 12:20 PM #2
We have Alice on the server and yes we had a similar problem. However we have an ongoing support contract. They dialled in and sorted it. I am afraid I can't remember what it is they did [a repair command of some kind]
Sorry I can't be of more help but it was a while ago.
Last edited by DaveP; 7th September 2010 at 09:05 AM.
Reason: Correct spelling mistake.
Thanks to DaveP from:
MyBrainHurts (7th September 2010)
7th September 2010, 08:59 AM #3
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Thanks for this Dave ... We've decided to bite the bullet and purchase some support ... However at least we know we're not alone with the issue and that it can be resolved!
26th April 2012, 10:37 AM #4
Hi guys just wondered if you have a fix for this as I have the same issue. Shutdown is in red when I try to resolve the issue.
26th April 2012, 10:56 AM #5
If I recall correctly when Alice support dialled in they did a repair on the Alice catalog. I watched what they did but I cannot remember the steps. Sorry.
26th April 2012, 11:13 AM #6
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3rd May 2012, 10:14 AM #7
Thanks for this but for some reason the shutdown option is in red. I got this to unlock by doing something last week but today alice has crashed again.
3rd May 2012, 07:01 PM #8
Upgrade to Oliver, it hasn't crashed on us yet.
Apart from the slight problem where it sometimes forgets to sync users from SIMS.... or do any 'housekeeping' a restart usually sorts both of these out.
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