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Educational Software Thread, KB 974417 and Sibelius in Technical; A few weeks ago I noticed error reports on almost every computer on the site relating to KB974417 which as ...
  1. #1
    pwds's Avatar
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    KB 974417 and Sibelius

    A few weeks ago I noticed error reports on almost every computer on the site relating to KB974417 which as a consequence I pulled from WSUS. KB 974417 is a security update for Microsoft's .NET Framework 2 Service Pack 2.

    I've been busy since and thought nothing of it other than a vague thought to keep an eye on here to see if anyone reported it as a problem and also for any future updates to .NET 2 to make sure these were deployed.

    I have however today had issues with Sibelius which may well go back as far as the WSUS update.

    The following is taken from the event log (consisting of three seperate reports)-

    Event Source: .NET Runtime 2.0 Error Reporting
    Event Category: None
    Event ID: 1000
    Date: 18/05/2010
    Time: 14:33:40
    User: N/A
    Computer: RM808WS03
    Description:
    Faulting application sibelius.exe, version 6.0.0.54, stamp 49f85b3e, faulting module sibelius.exe, version 6.0.0.54, stamp 49f85b3e, debug? 0, fault address 0x002694cb.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
    0008: 69 00 63 00 61 00 74 00 i.c.a.t.
    0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
    0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
    0020: 75 00 72 00 65 00 20 00 u.r.e. .
    0028: 20 00 73 00 69 00 62 00 .s.i.b.
    0030: 65 00 6c 00 69 00 75 00 e.l.i.u.
    0038: 73 00 2e 00 65 00 78 00 s...e.x.
    0040: 65 00 20 00 36 00 2e 00 e. .6...
    0048: 30 00 2e 00 30 00 2e 00 0...0...
    0050: 35 00 34 00 20 00 34 00 5.4. .4.
    0058: 39 00 66 00 38 00 35 00 9.f.8.5.
    0060: 62 00 33 00 65 00 20 00 b.3.e. .
    0068: 69 00 6e 00 20 00 73 00 i.n. .s.
    0070: 69 00 62 00 65 00 6c 00 i.b.e.l.
    0078: 69 00 75 00 73 00 2e 00 i.u.s...
    0080: 65 00 78 00 65 00 20 00 e.x.e. .
    0088: 36 00 2e 00 30 00 2e 00 6...0...
    0090: 30 00 2e 00 35 00 34 00 0...5.4.
    0098: 20 00 34 00 39 00 66 00 .4.9.f.
    00a0: 38 00 35 00 62 00 33 00 8.5.b.3.
    00a8: 65 00 20 00 66 00 44 00 e. .f.D.
    00b0: 65 00 62 00 75 00 67 00 e.b.u.g.
    00b8: 20 00 30 00 20 00 61 00 .0. .a.
    00c0: 74 00 20 00 6f 00 66 00 t. .o.f.
    00c8: 66 00 73 00 65 00 74 00 f.s.e.t.
    00d0: 20 00 30 00 30 00 32 00 .0.0.2.
    00d8: 36 00 39 00 34 00 63 00 6.9.4.c.
    00e0: 62 00 0d 00 0a 00 b.....


    Event Type: Error
    Event Source: .NET Runtime 2.0 Error Reporting
    Event Category: None
    Event ID: 1000
    Date: 18/05/2010
    Time: 14:39:20
    User: N/A
    Computer: RM808WS03
    Description:
    Faulting application sibelius.exe, version 6.0.0.54, stamp 49f85b3e, faulting module sibelius.exe, version 6.0.0.54, stamp 49f85b3e, debug? 0, fault address 0x002694cb.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
    0008: 69 00 63 00 61 00 74 00 i.c.a.t.
    0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
    0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
    0020: 75 00 72 00 65 00 20 00 u.r.e. .
    0028: 20 00 73 00 69 00 62 00 .s.i.b.
    0030: 65 00 6c 00 69 00 75 00 e.l.i.u.
    0038: 73 00 2e 00 65 00 78 00 s...e.x.
    0040: 65 00 20 00 36 00 2e 00 e. .6...
    0048: 30 00 2e 00 30 00 2e 00 0...0...
    0050: 35 00 34 00 20 00 34 00 5.4. .4.
    0058: 39 00 66 00 38 00 35 00 9.f.8.5.
    0060: 62 00 33 00 65 00 20 00 b.3.e. .
    0068: 69 00 6e 00 20 00 73 00 i.n. .s.
    0070: 69 00 62 00 65 00 6c 00 i.b.e.l.
    0078: 69 00 75 00 73 00 2e 00 i.u.s...
    0080: 65 00 78 00 65 00 20 00 e.x.e. .
    0088: 36 00 2e 00 30 00 2e 00 6...0...
    0090: 30 00 2e 00 35 00 34 00 0...5.4.
    0098: 20 00 34 00 39 00 66 00 .4.9.f.
    00a0: 38 00 35 00 62 00 33 00 8.5.b.3.
    00a8: 65 00 20 00 66 00 44 00 e. .f.D.
    00b0: 65 00 62 00 75 00 67 00 e.b.u.g.
    00b8: 20 00 30 00 20 00 61 00 .0. .a.
    00c0: 74 00 20 00 6f 00 66 00 t. .o.f.
    00c8: 66 00 73 00 65 00 74 00 f.s.e.t.
    00d0: 20 00 30 00 30 00 32 00 .0.0.2.
    00d8: 36 00 39 00 34 00 63 00 6.9.4.c.
    00e0: 62 00 0d 00 0a 00 b.....


    Event Type: Error
    Event Source: .NET Runtime 2.0 Error Reporting
    Event Category: None
    Event ID: 1000
    Date: 18/05/2010
    Time: 14:45:11
    User: N/A
    Computer: RM808WS03
    Description:
    Faulting application sibelius.exe, version 6.0.0.54, stamp 49f85b3e, faulting module sibelius.exe, version 6.0.0.54, stamp 49f85b3e, debug? 0, fault address 0x002694cb.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
    0008: 69 00 63 00 61 00 74 00 i.c.a.t.
    0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
    0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
    0020: 75 00 72 00 65 00 20 00 u.r.e. .
    0028: 20 00 73 00 69 00 62 00 .s.i.b.
    0030: 65 00 6c 00 69 00 75 00 e.l.i.u.
    0038: 73 00 2e 00 65 00 78 00 s...e.x.
    0040: 65 00 20 00 36 00 2e 00 e. .6...
    0048: 30 00 2e 00 30 00 2e 00 0...0...
    0050: 35 00 34 00 20 00 34 00 5.4. .4.
    0058: 39 00 66 00 38 00 35 00 9.f.8.5.
    0060: 62 00 33 00 65 00 20 00 b.3.e. .
    0068: 69 00 6e 00 20 00 73 00 i.n. .s.
    0070: 69 00 62 00 65 00 6c 00 i.b.e.l.
    0078: 69 00 75 00 73 00 2e 00 i.u.s...
    0080: 65 00 78 00 65 00 20 00 e.x.e. .
    0088: 36 00 2e 00 30 00 2e 00 6...0...
    0090: 30 00 2e 00 35 00 34 00 0...5.4.
    0098: 20 00 34 00 39 00 66 00 .4.9.f.
    00a0: 38 00 35 00 62 00 33 00 8.5.b.3.
    00a8: 65 00 20 00 66 00 44 00 e. .f.D.
    00b0: 65 00 62 00 75 00 67 00 e.b.u.g.
    00b8: 20 00 30 00 20 00 61 00 .0. .a.
    00c0: 74 00 20 00 6f 00 66 00 t. .o.f.
    00c8: 66 00 73 00 65 00 74 00 f.s.e.t.
    00d0: 20 00 30 00 30 00 32 00 .0.0.2.
    00d8: 36 00 39 00 34 00 63 00 6.9.4.c.
    00e0: 62 00 0d 00 0a 00 b.....

    As an intermittent fault this may be a matter of sticking with it until I hear no more reports, but in the mean time I am trying to manually deploy this KB to a couple of test machines, and will probably re-install .NET 2 completely in the affected suite should that fail.

    The purpose of this post is to see if either the .NET update or Sibelius issues are happening with anyone else (are these linked or independent events?) and if anyone has any experiencing in troubleshooting .NET issues with Sibelius.

    Platform Windows XP SP3, Sibelius 6. W2k3 domain with WSUS 3.

  2. #2


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    Remove KB976569, install KB 974417 (), then reinstall KB976569. Simples.

    (Although I have no idea if it has any effect on Sibelius)

  3. 2 Thanks to K.C.Leblanc:

    CyberNerd (18th May 2010), pwds (18th May 2010)

  4. #3
    pwds's Avatar
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    The original install error for update KB974417-

    Event Type: Error
    Event Source: Windows Update Agent
    Event Category: Installation
    Event ID: 20
    Date: 22/04/2010
    Time: 10:37:29
    User: N/A
    Computer: RM807WS07
    Description:
    Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 2.0 Service Pack 2 Security Update for Windows 2000, Windows Server 2003, and Windows XP (KB974417).

    For more information, see Help and Support Center at Events and Errors Message Center: Basic Search.
    Data:
    0000: 57 69 6e 33 32 48 52 65 Win32HRe
    0008: 73 75 6c 74 3d 30 78 38 sult=0x8
    0010: 30 30 37 30 36 34 33 20 0070643
    0018: 55 70 64 61 74 65 49 44 UpdateID
    0020: 3d 7b 33 39 35 38 36 39 ={395869
    0028: 45 44 2d 42 42 35 44 2d ED-BB5D-
    0030: 34 30 39 30 2d 42 35 32 4090-B52
    0038: 43 2d 34 38 30 30 36 45 C-48006E
    0040: 31 46 41 36 38 32 7d 20 1FA682}
    0048: 52 65 76 69 73 69 6f 6e Revision
    0050: 4e 75 6d 62 65 72 3d 31 Number=1
    0058: 30 33 20 00 03 .
    This problem occurs when Windows Installer encounters an error. Error code 0x80070643 and error code 0x643 are provided by Windows Installer. These error codes are generic errors that basically state that an error was encountered by Windows Installer.
    When manually attempting to install the update the error-

    None of the products that are addressed by this software update are installed on this computer. Click Cancel to exit setup.
    I vaguely recall doing this at the time and letting it go then.

    Installing the latest .NET 2 SP 2 redist results in the error "This product is already installed on this machine. To change or uninstall this product please use 'Add Remove Programs' applet from Control Panel.[/quote]

  5. #4
    pwds's Avatar
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    Well, that is done. Going to be a major pain if I have to do that on close to seven hundred computers. I'll have a go at scripting something.

  6. #5

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    Quote Originally Posted by pwds View Post
    Well, that is done. Going to be a major pain if I have to do that on close to seven hundred computers. I'll have a go at scripting something.
    you have 700 computers installed with Sibelius? that must of cost a fortune!

  7. #6
    Mr.Ben's Avatar
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    Quote Originally Posted by glennda View Post
    you have 700 computers installed with Sibelius? that must of cost a fortune!
    It wouldn't of, from what I remember of Sibelius it has a Server Part to it which counts how many licences are in use, and if your using that you can install it on as many machines as you wish.

  8. #7

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    Quote Originally Posted by Mr.Ben View Post
    It wouldn't of, from what I remember of Sibelius it has a Server Part to it which counts how many licences are in use, and if your using that you can install it on as many machines as you wish.
    Oh i have never put it one pc's on a domain! the only computers i have ever installed it on are non-networked! therefore we have had to purchase single licenses! you learn something new everyday!

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