Educational Software Thread, Smartboard keeps falling over in Technical; Hi Everyone
got called out to a classroom today where the smartboard wasnot working and for once it actually appears ...
2nd February 2010, 01:34 PM #1
2nd February 2010, 01:38 PM #2
Screw it to the wall properly? (sorry I couldn't resist with the falling over comment!)
Erm, what version of the drivers are you using for it? Have you tried downloading the latest ones instead of simply reinstalling your existing ones. I know it shouldn't make the difference, but it did on a couple I have here a bit back.
2nd February 2010, 01:52 PM #3
- Rep Power
lol will get out another roll of gaffer tape for the securing to the wall.
Originally Posted by aptproductions
we are using version 10 of the drivers (the latest one) hence i am puzzled about it.
may head back there this afternoon and re try smartboard driver install again (just in case)
2nd February 2010, 02:11 PM #4
- Rep Power
We had a similar issue when we swapped out the old PCs to new PCs. Found that changing the USB cable sorted it out. The new PCs mustn't have been chucking out quite as much power through the USB ports and as the cables were at least 5m long (even though the distance between pc and smartboard was no more that 2m) they weren't holding the connection. Swapped to shorter cables and it worked.
2nd February 2010, 02:16 PM #5
same here usb power
we have a number of portable microphones, that charge up using the usb, if you plug in a flat one, it effectively causes the smartboard to go red/dead, so it sounds a bit like that sort of issue. also check any power settings you can that relate to power saving anywhere on the motherboard etc.
2nd February 2010, 03:10 PM #6
Yes, same thing here - although in my case I just changed the cable for a different one - not even shorter, and now it works!
2nd February 2010, 03:20 PM #7
If the above don't work it might be worth trying a powered USB hub.
2nd February 2010, 04:15 PM #8
Which USB port are you connected to? I've found that sometimes the front ones don't kick out enough juice to run Science's data loggers, stands to reason the same could apply to a board.
Also, look at the power management settings, as the USB ports could be going to sleep- happens here with RM EcoQuiet PCs and USB mice.
2nd February 2010, 04:21 PM #9
We've found if its using a serial sometimes it does this so we have change the cables to USB. If you have promethean software on as well with a serial cable it also highlights the problem more.
3rd February 2010, 03:18 PM #10
How can you get bad karma for making a joke about them falling over??
(to expand a litte) ..
Just got to one of my schools to find out that I have a Smartboard that doesn't want to play now (done all the drivers and things .. it's like I've got bad Karma for making a joke about them falling over) ..
5th March 2010, 08:55 PM #11
I've had issue with one user and Powerpoint. Not sure if is the same issue you are having. When she was trying to write on a PP presentation on the Smartboard, there was a 3-5 second delay before the "ink" would show up (if it did at all). To make a long story short, I rolled back to an older verision of the Notebook software and it works fine. I've got a post about it on this forum somewhere.
6th March 2010, 04:07 PM #12
There are multiple subversions of ten, and we had huge problems with those shipped with the board until we downloaded updates from the internet- do check the website for the latest release.
I'd also be looking at anything else connected to the computer via USB like portable HDD that may be drawing power from the hub, also any power management settings.
Powered hub may be a cheap troubleshooter.
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