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Educational Software Thread, Librarian Software in Technical; Annoys me when software can be good but support pants - and vice versa. MLS have always been fantastic to ...
  1. #16

    synaesthesia's Avatar
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    Annoys me when software can be good but support pants - and vice versa. MLS have always been fantastic to deal with, especially compared to some people but the software is just so shoddy

    Thanks for the alternative suggestions, I'll get some information together and present to the school Monday

  2. #17

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    MLS have always been fantastic to deal with,
    @£250/year support for a £1000 prog so they should be

    off and rip

    regards

    Simon

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    I would like to +1 for Accessit Library. We have had the system for a while now (2/3rd year) and so far had no problems with it. in all honesty that may be because we haven't utilised properly and our Library database is yet to be added in it's entirety but all that will change very soon i hope.

    Support is very good. I contact Support, they email me back same day. I request a file of some sort, they email me a link to download it. They have even converted a Database file from a previous version (10.4 compatible) to 10.5 as when Apple updated the install procedure failed over night, ready for download in the morning. One of the reasons to work with companies in New Zealand.

    I like the software. It comes bundled with a web-based browser as well so the library can be viewed online.

    It can also be split from the server running the library database, which is what we intend to do, but i cannot confirm this to work since we haven't tried it yet.

    But overall, a thumbs up from me

  4. #19

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    I like AccessIT and have found SoftLink to be a really helpful bunch too.

    I'm tad annoyed that MLS have changed things without telling folk ... we spent some time sorting things out with them to get things running smoothly. Oh well ... this will be fun to pick up tomorrow.

  5. #20

    Edu-IT's Avatar
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    Anyone seen the new Eclipse.net Silverlight coming this month?

  6. #21

    synaesthesia's Avatar
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    Quote Originally Posted by GrumbleDook View Post
    I like AccessIT and have found SoftLink to be a really helpful bunch too.

    I'm tad annoyed that MLS have changed things without telling folk ... we spent some time sorting things out with them to get things running smoothly. Oh well ... this will be fun to pick up tomorrow.
    Aye, all your help was appreciated with that
    Going to try and tackle it head-on Monday - get updated details from MLS, hopefully an assurance it won't be happening again and see if I can get anywhere.
    Rather hoping the school involved might elect to roll back to Junior 3.

    On which note yet to have a reply from MLS about that... must chase up today.

  7. #22
    enjay's Avatar
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    Quote Originally Posted by Edu-IT View Post
    Anyone seen the new Eclipse.net Silverlight coming this month?
    Saw it at BETT, and have a demo in a few weeks - looks really slick. I know looks aren't everything, but it should help in promoting the Library to the students.

  8. #23
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    Softlink Oliver

    We have been using Oliver from Softlink for the past year and it's fine. Librarian has been off sick for some time so guess who ended up doing that job as well as fixing computers??? Anyway it's simple to use and so far we haven't had any problems.

    Softlink have good tech support as well. I'm happy to recommend it.

  9. #24

    Edu-IT's Avatar
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    Quote Originally Posted by enjay View Post
    Saw it at BETT, and have a demo in a few weeks - looks really slick. I know looks aren't everything, but it should help in promoting the Library to the students.
    Let me know how it goes.

    Do you know any pricing?

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