I'm baaaaaack!!! Plus an ActivPrimary issue... joy!

[Joanne]

Hello everyone!

Basically I left my school job and worked for a company repairing laptops and stuff under warranty (Lanway). I left there a couple of months ago and have gone self employed running a coffee van... I dund the website - Urban Coffee Co.

ANYWHO! I am also helping a primary school every couple of weeks with ICT issues... I have a problem and I don't know how to fix it.

There is a computer running Vista Business, it is on a peer to peer network, pretty simple stuff. I have installed ActivPrimary 3 but it will not start up... it just hangs on the screen with the pen. ActivPrimary 2 is installed on the machine and works fine. I have downloaded and installed the latest versions of the board driver and the software (3.7) but still hangs.

I don't really want to uninstall Activprimary 2 just incase it doesn't help and they are left with no software.... well actually I could probably download it couldn't I?

Would uninstalling ActivPrimary 2 help do you think??

Thanks in advance peeps!

Joanne

[elsiegee40]

welcome back Joanne!

Can't help with your problem... sorry, but I wanted to say hi!

[Joanne]

booo!

:-P hehe thankyou, hope all is well

[TRobinson]

Go to the folder where the executable for ActivPrimary is located (ie C:\Program Files\Activ Software\Activprimary3) and you will notice there is one called "ActivPrimary3.5.exe" and one called "ActivPrimary3.5D.exe" (note the "D" on the end of the second one) this is the debug run of the program, double click it to execute and you will notice that you see a notepad style window that logs everything that is happening as ActivPrimary starts up - this will show us where the program is hanging - post the screenshot on here and we should be able to advise further.

[Domino]

mmmmm.....coffee

[EduTech]

Nice to see you back joanne

so down to business do you deliver! LOL

[CPLTD]

Welcome back Joanne

[witch]

Can't solve your problem -but welcome back anyway!!!

( so, go on, why a coffee van?)

[Joanne]

coffee is delivered... (it's in a van!!)

as for the why coffee... it was for sale... it was viable... then my uncle said he'd go halves and it just happened!!

Also I will try the debug program on the machine when I go on Monday. Thanks for the advice!!

[russdev]

Do you deliver to Leicestershire...

Welcome back

[Little-Miss]

Hi Joanne! I did wonder where my fellow Zim fan had gone!!

That debug thing is handy to know too!

[EduTech]

Do you deliver in birmingham! :-) might get a regular order in place haha! i'll even get you a door fob and you can deliver it to my desk! muhaha!

[Michael]

Welcome back from me too I've had terrible problems with older Promethean software in the past, but v3.7 is pretty good, although I run it on XP.

Does the software hang when connected to a whiteboard? And have you tried disconnecting all peripherals - mice, printers or anything along these lines.

[chilbs]

I had to create an ini file when I installed version 2 I think the info is in the help files.

[HodgeHi]

If you have a valid license for activ primary 3, download activ inspire. This has both the studio and activ primary 3 and you can switch between them as you want (requires restart of app though).