+ Post New Thread
Results 1 to 15 of 15
Educational Software Thread, Eclipse - user problems in Technical; i have just started working at a school and they use Eclipse 2 when i try and log in to ...
  1. #1

    Join Date
    Mar 2009
    Location
    lincoln
    Posts
    22
    Thank Post
    2
    Thanked 2 Times in 2 Posts
    Rep Power
    12

    Exclamation Eclipse - user problems

    i have just started working at a school and they use Eclipse 2
    when i try and log in to add new books to the system i cant because i dont know the password

    when the old librarian left one of the puipls in the school was told the password and then it got changed now i have come into the school and i cannot do anything till i can log in

    does anyone have any idea on how the librarian password can be changed

  2. #2
    Quackers's Avatar
    Join Date
    Jan 2006
    Posts
    1,408
    Thank Post
    43
    Thanked 153 Times in 128 Posts
    Rep Power
    55
    I would suggest giving Microlib a call, they are normally good support wise. I'm sure there must be some backdoor into it for this kind of scenario.

  3. #3

    Join Date
    Mar 2009
    Location
    lincoln
    Posts
    22
    Thank Post
    2
    Thanked 2 Times in 2 Posts
    Rep Power
    12
    i would give them a call but i have been told that we have no help desk cover anymore so i dont know what to do now

  4. #4

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,250
    Thank Post
    404
    Thanked 630 Times in 575 Posts
    Rep Power
    185
    They might be willing to help you out if they can provide a solution over the phone and not actually have to do any work to your database or anything? I'm not sure how they work. Other than that I guess you could ask somebody who does have a contract to ask or renew yours. Going to be far easier than reinstalling!

  5. #5

    Join Date
    Mar 2009
    Location
    lincoln
    Posts
    22
    Thank Post
    2
    Thanked 2 Times in 2 Posts
    Rep Power
    12
    i emailed them and asked them about this problem
    and they just send an email back saying we are unable to help you as you dont have a helpdesk subscription

  6. #6
    linkazoid's Avatar
    Join Date
    May 2007
    Location
    London
    Posts
    655
    Thank Post
    121
    Thanked 90 Times in 74 Posts
    Rep Power
    79
    Hopefully someone on Edugeek has a Subscription, wonder if they would phone and ask..

    Unfortunately we use heritage.. So no help.

    Michael

  7. #7

    JJonas's Avatar
    Join Date
    Jan 2008
    Location
    North Walsham, Norfolk
    Posts
    3,158
    Thank Post
    404
    Thanked 445 Times in 330 Posts
    Rep Power
    387
    I think there is a master password our librarian is not in at the moment. I will ask later on today(by 9.30)

  8. #8

    JJonas's Avatar
    Join Date
    Jan 2008
    Location
    North Walsham, Norfolk
    Posts
    3,158
    Thank Post
    404
    Thanked 445 Times in 330 Posts
    Rep Power
    387
    Mark: I sent you a pm. Let us know if it works

  9. Thanks to JJonas from:

    marktoulson (31st March 2009)

  10. #9

    Join Date
    Mar 2009
    Location
    lincoln
    Posts
    22
    Thank Post
    2
    Thanked 2 Times in 2 Posts
    Rep Power
    12
    ok i will let you know as soon a i have tried it

  11. #10
    tomscaper's Avatar
    Join Date
    Jul 2006
    Posts
    814
    Thank Post
    118
    Thanked 29 Times in 15 Posts
    Rep Power
    22
    On the cd we have a file called pwdReset.exe, i assume this can reset the password i can email you it if u pm me with ur address.

  12. #11

    Join Date
    Mar 2009
    Location
    lincoln
    Posts
    22
    Thank Post
    2
    Thanked 2 Times in 2 Posts
    Rep Power
    12
    thank you JJonas
    the pm you sent has worked thank you everyone for your help

  13. #12

    Join Date
    Mar 2008
    Location
    London
    Posts
    7
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Any change of somone PM'ing me the default admin password for Eclipse.net as well, we seem to of locked our selves out and the Librarian is away for the next few weeks.

  14. #13

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,250
    Thank Post
    404
    Thanked 630 Times in 575 Posts
    Rep Power
    185
    Quote Originally Posted by theJonson View Post
    Any change of somone PM'ing me the default admin password for Eclipse.net as well, we seem to of locked our selves out and the Librarian is away for the next few weeks.
    Sent it to you.

  15. #14

    Join Date
    May 2010
    Location
    London
    Posts
    1
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi Guys,
    Here we are a year or two on and have got the same problem i.e. need default p/w. Trying to reconnect to d/b but passwords not working. Tech who did original install has moved on but management want d/b reconnected. Any chance of a PM?

  16. #15

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,250
    Thank Post
    404
    Thanked 630 Times in 575 Posts
    Rep Power
    185
    Are you able to contact MLS Support? They can tell you how to reset it. Or their is an article on their support site about how to do it.

SHARE:
+ Post New Thread

Similar Threads

  1. Eclipse 2 Permissions Problems
    By ind1ekid in forum Educational Software
    Replies: 3
    Last Post: 21st September 2009, 04:25 PM
  2. Eclipse .net
    By matt40k in forum Educational Software
    Replies: 2
    Last Post: 27th November 2008, 09:30 AM
  3. Staff User account problems!!! :(
    By Athlona in forum Wireless Networks
    Replies: 5
    Last Post: 14th November 2008, 01:38 PM
  4. AD User account problems!!!
    By Athlona in forum Wireless Networks
    Replies: 16
    Last Post: 27th October 2008, 08:30 PM
  5. IIS - "eclipse" automatically goes to \\server\eclipse\index.jsp
    By burgemaster in forum Wireless Networks
    Replies: 6
    Last Post: 4th May 2008, 01:34 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •