Poll: What Inventory/Helpdesk/General database do you use?

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Educational Software Thread, Technical Databases in Technical; Ok, I'm still trying to find the perfect database (in between hunting for the Holy Grail & a cure for ...
  1. #1

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    Technical Databases

    Ok, I'm still trying to find the perfect database (in between hunting for the Holy Grail & a cure for cancer) for holding Inventory, Helpdesk jobs, Knowledge Base, etc.

    What do you use, and how do you find it in operation?

    Personally, I'm trialling GLPI after trying to build a homegrown Access DB, but I have to use an external host for GLPI as the Managed Service won't let me put PHP/MySQL on the main server!

  2. #2
    mark's Avatar
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    Re: Technical Databases

    Looking for a call logging system myself. I've found nothing on sourceforge that's really suitable. I want a really simple interface for logging calls for users that's all. the rest would be a bonus.

  3. #3

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    Re: Technical Databases

    beta version of job manager 4 from mst software... know somebody on the inside...

    Russ aka testing manager for mst software...

  4. #4

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    Re: Technical Databases

    OCS Inventory.

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    Diello's Avatar
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    Re: Technical Databases

    Yup - Job Managers good 8) *trys to hide his MST hat...*

    Liberum is pretty good for webbased helpdesk.
    Code:
    www.liberum.org/
    Also Track-it if you've got the cash.

  6. #6
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    Re: Technical Databases

    we use MediaWiki for documentation. havent got anything for job listing atm.

  7. #7
    mark's Avatar
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    Re: Technical Databases

    Quote Originally Posted by Diello
    Liberum is pretty good for webbased helpdesk.
    Code:
    www.liberum.org/
    Thanks Diello - that looks great!

    Shame it's IIS - I'd prefer a LAMP solution

  8. #8
    Diello's Avatar
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    Re: Technical Databases

    Quote Originally Posted by mark
    Shame it's IIS - I'd prefer a LAMP solution
    So do I - hopefully they might port it one day :?

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    Geoff's Avatar
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    Re: Technical Databases

    I've toyed with IRM in the past for 'helpdesk' functionality.

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    Re: Technical Databases

    I'm thinking of creating something (to flex and recall my php/sql - or lack of - skills) that also will double up as a asset database.

    Gonna revive my old NT4 DC and wipe it and put linux on it - we have (powys has) a in-house customised version which sets up all the relevent stuff like MySql, apache, etc. but if there is some open source thing that'll do all this on this linux box, please point a nice link in my direction

    Cheers,
    N.

  11. #11
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    Re: Technical Databases

    Have a look at xampp it's really easy to install and setup.

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    tarquel's Avatar
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    Re: Technical Databases

    Will do - thanks

    Cheers,
    Nath

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    Re: Technical Databases

    i have just installed a copy of manage engine, it gives you a free trial version but is restricted to only one techie,
    the programs functions are great as in u can add users from active directory, send instant notifications via sms or email,(great with my pda!) , log jobs and send feedback to individual requesters and is very user friendly
    http://manageengine.adventnet.com/pr...esk/index.html

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    Re: Technical Databases

    We have been using one or zero for 6 months now and love it.

    www.oneorzero.com

    JD

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    Re: Technical Databases

    Request Tracker from best practical here for job logging.

    Access DB atm for inventory.

    Ben



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