Technical Databases

RobC · 15-06-2005, 07:59 PM

Ok, I'm still trying to find the perfect database (in between hunting for the Holy Grail & a cure for cancer) for holding Inventory, Helpdesk jobs, Knowledge Base, etc.

What do you use, and how do you find it in operation?

Personally, I'm trialling GLPI after trying to build a homegrown Access DB, but I have to use an external host for GLPI as the Managed Service won't let me put PHP/MySQL on the main server!

mark · 15-06-2005, 09:50 PM

Looking for a call logging system myself. I've found nothing on sourceforge that's really suitable. I want a really simple interface for logging calls for users that's all. the rest would be a bonus.

russdev · 15-06-2005, 09:57 PM

beta version of job manager 4 from mst software... know somebody on the inside...

Russ aka testing manager for mst software...

Geoff · 16-06-2005, 08:14 AM

OCS Inventory.

Diello · 16-06-2005, 10:14 AM

Yup - Job Managers good 8) *trys to hide his MST hat...*

Liberum is pretty good for webbased helpdesk.

Code:

www.liberum.org/

Also Track-it if you've got the cash.

browolf · 16-06-2005, 10:19 AM

we use MediaWiki for documentation. havent got anything for job listing atm.

mark · 16-06-2005, 10:37 AM

Quote:

Originally Posted by Diello

Liberum is pretty good for webbased helpdesk.

Code:

www.liberum.org/

Thanks Diello - that looks great!

Shame it's IIS - I'd prefer a LAMP solution

Diello · 16-06-2005, 11:07 AM

Quote:

Originally Posted by mark

Shame it's IIS - I'd prefer a LAMP solution

So do I - hopefully they might port it one day :?

Geoff · 16-06-2005, 11:43 AM

I've toyed with IRM in the past for 'helpdesk' functionality.

tarquel · 16-06-2005, 10:42 PM

I'm thinking of creating something (to flex and recall my php/sql - or lack of - skills) that also will double up as a asset database.

Gonna revive my old NT4 DC and wipe it and put linux on it - we have (powys has) a in-house customised version which sets up all the relevent stuff like MySql, apache, etc. but if there is some open source thing that'll do all this on this linux box, please point a nice link in my direction

Cheers,
N.

altecsole · 17-06-2005, 01:57 PM

Have a look at xampp it's really easy to install and setup.

tarquel · 20-06-2005, 01:36 PM

Will do - thanks

Cheers,
Nath

MManjra · 30-06-2005, 08:49 AM

i have just installed a copy of manage engine, it gives you a free trial version but is restricted to only one techie,
the programs functions are great as in u can add users from active directory, send instant notifications via sms or email,(great with my pda!) , log jobs and send feedback to individual requesters and is very user friendly
http://manageengine.adventnet.com/pr...esk/index.html

Doudar · 04-04-2006, 02:46 PM

We have been using one or zero for 6 months now and love it.

www.oneorzero.com

JD

plexer · 04-04-2006, 03:08 PM

Request Tracker from best practical here for job logging.

Access DB atm for inventory.

Ben

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View Poll Results: What Inventory/Helpdesk/General database do you use?
OCSInventory	1	8.33%
GLPI	1	8.33%
Bought In System	0	0%
Homegrown Access DB	1	8.33%
Homegrown MySQL/PHP DB	1	8.33%
Homegrown [Other] DB	1	8.33%
Excel Spreadsheet	0	0%
A collection of various things	1	8.33%
Something other than the above	1	8.33%
None. I&#039;m a sadist with a photographic memory!	5	41.67%
Voters: 12. You may not vote on this poll

15-06-2005, 07:59 PM	#1
RobC Join Date: Jun 2005 Location: Elgin, Scotland Posts: 365 Thanks: 1 Thanked 3 Times in 3 Posts Rep Power: 8	Technical Databases Ok, I'm still trying to find the perfect database (in between hunting for the Holy Grail & a cure for cancer) for holding Inventory, Helpdesk jobs, Knowledge Base, etc. What do you use, and how do you find it in operation? Personally, I'm trialling GLPI after trying to build a homegrown Access DB, but I have to use an external host for GLPI as the Managed Service won't let me put PHP/MySQL on the main server!

15-06-2005, 09:50 PM	#2
mark Join Date: Jun 2005 Location: x-communicated Posts: 3,705 Thanks: 37 Thanked 14 Times in 12 Posts Blog Entries: 2 Rep Power: 18	Re: Technical Databases Looking for a call logging system myself. I've found nothing on sourceforge that's really suitable. I want a really simple interface for logging calls for users that's all. the rest would be a bonus.

15-06-2005, 09:57 PM	#3
russdev Join Date: Jun 2005 Location: Leicestershire Posts: 5,222 Thanks: 34 Thanked 85 Times in 60 Posts Blog Entries: 1 Rep Power: 33	Re: Technical Databases beta version of job manager 4 from mst software... know somebody on the inside... Russ aka testing manager for mst software...

		EduGeek.net Forums > Technical > Educational Software
Technical Databases

16-06-2005, 08:14 AM	#4
Geoff Join Date: Jun 2005 Location: Fylde, Lancs, UK. Posts: 9,932 Thanks: 42 Thanked 230 Times in 209 Posts Blog Entries: 1 Rep Power: 67	Re: Technical Databases OCS Inventory.

16-06-2005, 10:14 AM	#5
Diello Join Date: Jun 2005 Location: Kent, England Posts: 858 Thanks: 30 Thanked 92 Times in 43 Posts Rep Power: 27	Re: Technical Databases Yup - Job Managers good 8) trys to hide his MST hat... Liberum is pretty good for webbased helpdesk. Code: www.liberum.org/ Also Track-it if you've got the cash.

16-06-2005, 10:19 AM	#6
browolf Join Date: Jun 2005 Location: Lancashire Posts: 594 Thanks: 5 Thanked 13 Times in 8 Posts Rep Power: 11	Re: Technical Databases we use MediaWiki for documentation. havent got anything for job listing atm.

16-06-2005, 11:43 AM	#9
Geoff Join Date: Jun 2005 Location: Fylde, Lancs, UK. Posts: 9,932 Thanks: 42 Thanked 230 Times in 209 Posts Blog Entries: 1 Rep Power: 67	Re: Technical Databases I've toyed with IRM in the past for 'helpdesk' functionality.

16-06-2005, 10:42 PM	#10
tarquel Join Date: Jun 2005 Location: Powys, Mid-Wales, UK Posts: 1,648 Thanks: 0 Thanked 5 Times in 5 Posts Rep Power: 11	Re: Technical Databases I'm thinking of creating something (to flex and recall my php/sql - or lack of - skills) that also will double up as a asset database. Gonna revive my old NT4 DC and wipe it and put linux on it - we have (powys has) a in-house customised version which sets up all the relevent stuff like MySql, apache, etc. but if there is some open source thing that'll do all this on this linux box, please point a nice link in my direction Cheers, N.

17-06-2005, 01:57 PM	#11
altecsole Join Date: Jun 2005 Location: Lancaster, Lancashire, UK. Posts: 193 Thanks: 3 Thanked 10 Times in 10 Posts Rep Power: 9	Re: Technical Databases Have a look at xampp it's really easy to install and setup.

20-06-2005, 01:36 PM	#12
tarquel Join Date: Jun 2005 Location: Powys, Mid-Wales, UK Posts: 1,648 Thanks: 0 Thanked 5 Times in 5 Posts Rep Power: 11	Re: Technical Databases Will do - thanks Cheers, Nath

30-06-2005, 08:49 AM	#13
MManjra Join Date: Jun 2005 Posts: 31 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	Re: Technical Databases i have just installed a copy of manage engine, it gives you a free trial version but is restricted to only one techie, the programs functions are great as in u can add users from active directory, send instant notifications via sms or email,(great with my pda!) , log jobs and send feedback to individual requesters and is very user friendly http://manageengine.adventnet.com/pr...esk/index.html

04-04-2006, 02:46 PM	#14
Doudar Join Date: Sep 2005 Posts: 16 Thanks: 0 Thanked 0 Times in 0 Posts Rep Power: 0	Re: Technical Databases We have been using one or zero for 6 months now and love it. www.oneorzero.com JD

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04-04-2006, 03:08 PM	#15
plexer Join Date: Dec 2005 Location: Norfolk Posts: 4,274 Thanks: 30 Thanked 102 Times in 101 Posts Rep Power: 33	Re: Technical Databases Request Tracker from best practical here for job logging. Access DB atm for inventory. Ben

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