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Educational Software Thread, Problems installing ActivPrimary in Technical; A teacher has just approached me and said, i dont think it's your fault but.... When you took my projector ...
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    Little-Miss's Avatar
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    Problems installing ActivPrimary

    A teacher has just approached me and said, i dont think it's your fault but....
    When you took my projector down and put it back up, all my files got wiped and ActivPrimary is corrupt...

    Ahem...anyway..

    When double clicking the icon i get "problem with temporary working folder:....Please check you have full access right to the Windows TEMP folder". So i thought stuff it, i'll uninstall it.

    Now when trying to reinstall it i get the error "Error 2894, Info, 2894. Loading RICHED20.DLL failed. GetLastError () returned 126"

    Have searched for the dll and it is there. Doing a virus scan as well because google keeps bringing a worm virus up. Wondering if i just replacing the dll with one i know is fine would work.

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    Little-Miss's Avatar
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    replacing dll didnt work.

    Any ideas before i start messing with the Registry...

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    SYNACK's Avatar
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    Sounds like the permissions are screwy, you may want to use filemon from MS to see what files/folders the software is attempting to access and then loosen up NTFS permissions on them so that the software can run under a limited user account again.

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    Little-Miss (17th November 2008)

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    Ok, im stumped now.

    I've completely removed the software from the laptop and registry and then reinstalled.

    ActivPrimary 2 goes on fine but comes up with the error "problem with temporary working folder: c:\docum~\user\locals~\temp\activprimary2\Please check you have full access right to the Windows TEMP folder"

    Downloaded the recommended software, but i have no idea at the moment how to use it.

    HELP!!

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    Little-Miss's Avatar
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    Still getting the temp folder error. Also happens when im logged in as Admin.

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    Little-Miss's Avatar
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    Do promethean Support answer their phones!?!?!?

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    Can't think of anything obvious - this is what I would do:
    Uninstall the software
    Take everything out of the registry
    Make sure there is nothing left on the machine to do with AP, including the drivers
    Delete the temp folder and then restart the machine
    Install the software (are you installing the latest version?)
    Pray!

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    Hello,

    If you have permission to all the folders / files the software is attempting to use, you may just need to manually register scrrun.dll. (Start->Run type in "regsvr32 scrrun.dll" )(without the quotes) and press 'Ok'.

    Failing that, you might want to try the latest version of the software.

    HTH

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    Little-Miss (18th November 2008)

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    Try using an admin.ini file to move the activ primary directorys to a location that you can control. I found that if the activ primary user files location is on a users network home directory an admin.ini needs to be used to move the location of the users activ primary files otherwise it crashes on shutdown.

    example file is:-


    [General]

    0 = C:\ACTIVprimary2

    3 = "C:\Documents and Settings\All Users\Documents\ACTIV Software\ACTIVprimary2"

    4 = C:\ACTIVprimary2

    save as admin.ini in the same directory as the activ primary exe and move the relevant files to these locations


    For more info on admin.ini see the following article.
    http://uk.prometheankb.com/al/7723/1...=0.5683237&s=1

    Rob
    Last edited by chilbs; 17th November 2008 at 07:06 PM. Reason: adding name

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    Little-Miss's Avatar
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    Quote Originally Posted by cmssbrie View Post
    Hello,

    If you have permission to all the folders / files the software is attempting to use, you may just need to manually register scrrun.dll. (Start->Run type in "regsvr32 scrrun.dll" )(without the quotes) and press 'Ok'.

    Failing that, you might want to try the latest version of the software.

    HTH
    Oh my god! I love you!!! You have made my morning!

    I did wonder if there were any Promethean peeps on here!!

    PS: Thanks everyone else too!

  13. #11

    cmssbrie's Avatar
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    No probs - it's just one of the ones I remember from a while back with version 2!

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